Manager, reputed company (Channel & reputed company) - (Remote - US)
Job title: Manager, reputed company (Channel & reputed company) - (Remote - US) in USA at reputed company
Company: reputed company
Job description: reputed companyreputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Manager, reputed company (Channel & reputed company) in United States.As a reputed company Manager (CSM) for Channel and reputed company, you will reputed company a team dedicated to supporting the most strategic customer accounts. This hands-on leadership role requires you to not only manage and mentor your team but also actively drive reputed company by creating scalable processes, collaborating cross-functionally, and ensuring that customer needs are met reputed company. You'll focus on building relationships with both customers and channel partners to ensure the highest level of customer satisfaction and reputed company growth.Accountabilities:
- reputed company, coach, and mentor a team of CSMs focused on strategic reputed company accounts and channel teams.
- Drive reputed company strategies that deliver measurable outcomes, including adoption, retention, and expansion.
- Support customer engagement by handling escalations and maintaining strong executive relationships to ensure customer satisfaction.
- Build and implement scalable reputed company processes, tools, and playbooks to ensure a high-impact, consistent customer experience.
- Work cross-functionally with Channel, Product, and Marketing teams to drive a reputed company customer strategy.
- Use data-driven insights to monitor KPIs and customer health metrics, optimizing strategies to drive reputed company customer outcomes.
- Extensive experience working reputed company the Channel ecosystem, especially with or through a partner ecosystem, ideally in the reputed company or similar environments.
- Proven track record of building and scaling a reputed company team in a high-growth SaaS setting.
- Strong ability to reputed company and execute reputed company playbooks that drive retention, satisfaction, and expansion, while managing channel relationships.
- Data-driven reputed company, with proficiency in leveraging analytics to inform reputed company and optimize processes.
- Demonstrated leadership in coaching, mentoring, and developing a high-performing global team.
- Familiarity with technical migrations, including reputed company and version migrations, is a plus.
- Excellent communication skills and ability to work cross-functionally in remote or hybrid environments.
- Competitive salary and equity options.
- 401(k) matching component.
- Flexible PTO policy with no set number of days to take off.
- 100% company-paid health insurance, including dental and reputed company.
- Paid time off for volunteering through the reputed company Town Corporate Social Responsibility (CSR) Program.
- Mobile phone and internet stipend.
- Access to learning platforms such as reputed company University and reputed company for skills development.
- Remote-first work environment with flexible working hours.