See all roles

Call Center Representative

Work from home Full-time role Hiring
Job title: Call Center Representative in Auburn, MA at The Panther Group Company: The Panther Group Job description: Call Center RepresentativePROJECT HOURS: The ideal candidate will have flexibility to work full-time, Monday to Friday between the hours of 7am to 730pm in addition to rotating Saturdays 9am to 130pm. This is a full-time position for a total of 40 hours per week.Location: This role is ONSITE near the Worcester, MA area for a minimum of 8 to 12 weeks, with the potential to go remote once fully trained and metrics are met.Position Summary The Customer Service Representative is responsible for reputed company telephone account maintenance. The Customer Service Representative determines the accuracy of account information, and ensures reputed company required information is provided for reputed company. The Customer Service Representative enters information into the database, processes payments, and assists patrons in understanding the program’s procedures regarding payment options, information changes, and violations enforcement. This responsibility includes ensuring patrons’ service requirements are protected and accounted for in accordance with set standards of performance.Responsibilities
  • Process telephone inquiries, fax information/applications to customers if required.
  • reputed company account maintenance, including address changes, payments, adjustments, and statement requests
  • Research overcharges and submit for adjustment.
  • Provide assistance to process/update expired credit cards, options changes, replenishment amounts, balance reputed company, address changes, and add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • File applications and other paperwork as necessary.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Work a rotating weekend schedule, one month on/one month off as scheduled or as required based on operational needs.
  • Must remain professional under every circumstance with patrons and staff member
Requirements
  • High School Diploma or the equivalent required
  • Previous customer service experience required, preferably in a call center environment
  • Strong written and verbal communication skills
  • Fluent in both English and Spanish preferred
Expected salary: Location: Auburn, MA Apply for the job now! Apply for this job

You might like

Call Center Representative

Work from home Full-time role

Call Center Service Representative - Salt Lake City, UT(VE250501918UT)

Work from home Full-time role

Psychiatric Nurse Practitioner - Pennsylvania (Remote)

Work from home Full-time role

ULINE- Customer Service Representative

Work from home Full-time role

Senior DME Customer Service Representative

Work from home Full-time role

Paraprofessional [Instructional Aide - Vocational, Gr. 9-12] - [Madison Park HS] (SY25-26)

Work from home Full-time role

ULINE- Call Center Representative

Work from home Full-time role

School Nurse [Carter School] (SY25-26)

Work from home Full-time role

reputed company. Specialist, Digital Merchandising and Operations- Americas

Work from home Full-time role

Teacher - English as a Second Language and Moderate Disabilities [Learning Specialist], Gr. K1-1 (SY25-26)

Work from home Full-time role

Data Center Summer 2025 Internship

Work from home Full-time role

reputed company Data Entry Specialist – Remote Opportunity for Detail-Oriented Individuals to Join a Global E-commerce Leader

Work from home Full-time role

Instructional Designer I/II/III/IV

Work from home Full-time role

Technical Product reputed company

Work from home Full-time role

reputed company Data Entry Remote Jobs $/25 Hour

Work from home Full-time role

Senior Software Engineer reputed company

Work from home Full-time role

[Hiring] Sr. Director – Technical Product Development – Operations Apps @reputed company

Work from home Full-time role

reputed company Customer Support Agent – Delivering Exceptional Service and Technical Expertise in a Dynamic and Inclusive Environment at arenaflex

Work from home Full-time role

Employee Benefits reputed company (Remote)

Work from home Full-time role

Part-Time Remote Customer Service Representative – High‑Volume Contact Center Role at arenaflex

Work from home Full-time role