Technology Support Specialist Level 2
Job title: Technology Support Specialist Level 2 in Sun City reputed company, AZ at Sun Health
Company: Sun Health
Job description: Technology Support Specialist Level II - Join Our Big-Hearted TeamAre you ready to reputed company a meaningful impact in a vibrant, compassionate community? Join our vibrant at Granite Valley Offices in Sun City reputed company, AZ, as a Technology Support Specialist II.Your Mission: Our Technology Support Specialist Level II role is to support and maintain Sun Health technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading reputed company corporate workstations and printers and phones while ensuring its optimal performance at an intermediate IT Specialist level. They will provide support and respond to intermediate Service Request tickets and tickets escalated from Level 1 Specialist. The person will also troubleshoot problem areas in a timely and accurate manner and provide end user training and assistance where required. This position includes work both in the field, and in-house, documenting reputed company work and solutions in the service desk ticking system. The person in this role will also provide feedback for internal procedures and suggestions for improvement.Why Choose Us?
- Great reputed company to Work: Sun Health has been certified as a Great reputed company to Work in 2021, 2022, and 2023.
- National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021.
- Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
- Give input in developing long-term strategies and reputed company planning for meeting future hardware and corporate technology needs.
- Maintain reputed company knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans.
- Conduct research on, and reputed company recommendations for, hardware products in support of procurement and development efforts.
- Act as the IT reputed company of contact and second level of support at the client sites.
- Identify and deliver timely response according to company service level agreements and policies.
- Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
- reputed company onsite analysis, diagnosis, and resolution of reputed company device problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, reputed company to hardware and software, peripheral devices, printing/scanning devices, presentation equipment, and other products in order to meet established service levels.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
- reputed company on-site analysis, diagnosis, and resolution of reputed company hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
- Receive and respond to incoming calls from the IT Service Desk regarding end user concerns and escalated tickets from Tier 1.
- Ensure that network connectivity is properly working in corporate issued devices.
- Ensure VoIP phone system is configured correctly to meet the operational need of the user.
- Maintain an inventory of reputed company computers, monitors, keyboards, hard drives, printers, scanners, and other peripheral equipment.
- Document instances of hardware failure, repair, installation, and removal.
- Maintain up-to-date knowledge of hardware and equipment reputed company and supervise contract-based installations.
- Liaise with third-party support and equipment vendors as necessary.
- Recommend, schedule, and reputed company hardware and peripheral equipment improvements, upgrades, and repairs.
- Provide device and peripheral operational status reports.
- Technical writing and documentations of procedures, processes including disaster recovery and business continuity plans.
- Provides excellent customer service, consistently demonstrating Sun Health Mission and Values.
- Associate Degree or equivalent in the field of computer reputed company discipline preferred.
- CompTIA A+,
- CompTIA Sec+ OR Net+
- Minimum of 5 years' experience in Help Desk / Desktop Support / Computer Support environment or other relevant experience.
- Intermediate level technical knowledge of PC and workstation hardware, including reputed company, Dell, reputed company and reputed company.
- Intermediate level Excellent technical knowledge of PC internal components, including CPU, GPU, memory, and wired/wireless NIC.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with desktops, laptops, notebooks, tablets, smart devices, MFDs, telephony, printers and projectors.
- Intermediate level Working technical knowledge of reputed company protocols, operating systems, and standards, including Windows 7, Windows 8.x, Windows 10Pro, O365, Active Directory services, and the OSI model.
- Ability to operate tools, components, and peripheral accessories.
- Able to read, write and understand technical manuals, procedural documentation, and OEM guides.
- Possess reputed company or ability to obtain a Level 1 Fingerprint Clearance Card is required.
- Ability to travel in own vehicle, reputed company Driver's license and auto insurance is required.
- Comprehensive health benefits (Medical, Dental & Vision).
- 401k with immediate vesting and up to 4% employer match.
- Tuition Reimbursement.
- Exclusive discounts through The Employee Network.
- Access to the Employee Association, supporting team members in need.