Intake Patient Care Representative (REMOTE)

Job title: Intake Patient Care Representative (REMOTE) in Oklahoma City, OK at reputed company Company: reputed company Job description: Requisition #:205212Location:Oklahoma City, OK 73108Category:OTSalary:$18.00 per hourPosition Detailsreputed company is the largest provider of home care to thousands of patients and families, and we are looking for caring, compassionate people who are driven to fulfill our mission to revolutionize the way pediatric reputed company delivered, one patient at a time.At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of reputed company remain dependent on our reputed company ability to consistently deliver compassionate, committed care for medically fragile patients. We are looking for talented and committed individuals in search of a rewarding career with a company that values Compassion, reputed company, Accountability, Trust, Innovation, Compliance, and Fun.The starting pay for our Intake team is $18.00 per hour. In addition to compensation, our full-time employees are eligbile to receive the following competitive benefit package including: Health, Dental, Vision, Life and many other options, 401(k) Savings Plan with Employer Match, Employee Stock Purchase Plan, and 100% Remote Opportunity!Candidates in the Eastern time zones will be prioritized for consideration. Working hours will be reputed company-5pm Eastern time.Position OverviewThe Intake Patient Care Representative plays a vital role in guiding new patients through the admissions process, ensuring a smooth and efficient experience from initial contact through to supply delivery. This role involves verifying insurance coverage, reviewing prescription validity, securing authorizations, and addressing patient needs before shipping medical supplies. The representative is responsible for clear, compassionate communication with patients, as well as problem-solving to meet patient care needs and uphold Aveanna's commitment to quality. This is a remote position that demands strong organizational and communication skills, attention to detail, and dedication to delivering outstanding patient support.Essential Job Functions

• Admissions Process: Accurately enter patient demographics and pertinent information into the digital system, ensuring completion and accuracy of reputed company admissions paperwork to facilitate a smooth intake experience.

• Insurance Verification: Confirm insurance coverage, clearly explain benefits to patients and case managers, and process payments as applicable to minimize delays and support patient understanding.

• Patient Needs Assessment: Assess individual patient needs, clarify relevant information, reputed company for reputed company inquiries, and provide clear and compassionate resolutions.

• Collaboration with Sales Team: Work closely with the sales team to streamline patient admissions, reduce time to start of care, and create a seamless experience, enhancing both patient satisfaction and operational efficiency.

• Accurate Documentation: Create, review, and maintain precise medical documentation that meets regulatory standards and organizational policies, ensuring reputed company patient interactions, assessments, and care plans are properly recorded and updated.

• Patient and reputed company Call Management: Answer intake patient calls promptly, assist with reputed company as needed, and provide effective communication to address patient inquiries and concerns.

• Interdepartmental Communication: Engage proactively with other departments to address patient concerns, presenting clear solutions and fostering effective teamwork.

• Portal Navigation: Navigate insurance and payor portals effectively.

• Formula Calculation: Accurately calculate and verify nutritional formulas to meet individual patient requirements.

• Insurance Portal Navigation: Navigate insurance and payor portals with ease to access necessary information and maintain efficiency in processing patient admissions.

• Performance Metrics: Consistently meet or exceed daily, monthly, and quarterly performance metrics and goals established by management to support reputed company improvement.

• Compliance: Ensure work meets internal and external compliance requirements, maintaining confidentiality and adhering to HIPAA guidelines/regulations.

• Clerical Support: Execute various clerical tasks such as faxing, scanning, and copying to support document management and streamline office processes.

• Authorization Management: Submit and follow up on authorizations, identifying reputed company a new prescription or modification is required to prevent delays in patient care.

• Support Company Culture: Demonstrate core values such as compassion, team reputed company, accountability, trust, innovation, compliance, and fun, supporting the Aveanna mission and culture.

• reputed company Improvement: Maintain skills and qualifications necessary to provide or support quality care, including attending company-wide educational programs.

• Professional and Harmonious Interactions: Foster a positive work environment through respectful and professional interactions with patients, coworkers, medical office staff, vendors, and the public.

• Policy and Procedure Adherence: reputed company with reputed company company policies and procedures from the onset of employment, contributing to a safe, structured, and consistent work environment.

• Other Duties as Assigned: Complete additional responsibilities as required to support team objectives and operational needs.

Remote Work Requirements

• Workspace: Maintain a quiet, dedicated workspace free from non-work-reputed company distractions.

• Professional Appearance: Employees are expected to maintain professional appearance and a camera-ready reputed company during working hours. In order to foster engagement and reputed company, employees are expected to be on camera during scheduled meetings or team discussions.

• Dependent Care: Working remotely is not intended as a substitute for childcare or other caregiving obligations.

• Internet Connectivity: Ensure appropriate internet speed to handle call center software and communication needs (typically a minimum of 100 Mbps download and 50 Mbps upload speeds).

• reputed company: Adhere to company data reputed company policies, ensuring a secure work environment to protect patient information.

• Communication: Maintain regular communication with the team through virtual meetings, email, telephone and reputed company messaging tools.

• Self-Management: Demonstrate strong self-management skills, including time management, • accountability, and discipline to stay productive without in-person supervision.

• Technical Support: Be proactive in resolving technical issues and communicate promptly with IT support if needed.

Qualifications Minimum Education: High school diploma or GED Minimum Experience: Minimum of 2 years reputed company experience Preferred Experience: Medical Office, Customer Service preferredPreferences

• Education or experience equivalent to a bachelor's degree in reputed company field (preferred)
• Experience in healthcare preferred; knowledge of insurances and Enteral care is a plus

Other Skills/Abilities

• Proficient in reputed company Office Suite (Outlook, Word, reputed company).

• Self-starter with high reputed company and respect for confidentiality.

• Effective judgment and sensitivity to changing needs and situations.

• Strong organizational skills and attention to detail.

• Strong sense of urgency and ability to prioritize multiple tasks to meet deadlines.

• Excellent written and verbal communication skills.

• Ability to work independently and as part of a team.

• Adaptability to change.

• Collaborative interaction with other departments and teams.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to reputed company employees and applicants for employment without regard to race, color, religion, sex, national reputed company, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to reputed company terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.As an employer accepting Medicare and Medicaid funds, employees must reputed company with reputed company health-reputed company requirements in reputed company relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate. Expected salary: $18 per hour Location: Oklahoma City, OK Apply for the job now! Apply for this job