Contact Center Consultant
Job title: Contact Center Consultant in Wichita, KS at Meritrust Credit Union
Company: Meritrust Credit Union
Job description: Job DetailsJob Location: Wichita, KSPosition Type: Full TimeSalary Range: $16.97 - $25.45 HourlyJob Category: Customer ServiceDescriptionOverview:As a member-owned financial cooperative, we are passionate about providing personalized financial solutions where relationships matter and members of the community are treated with dignity and respect. In the Contact Center we do this by committing to the Meritrust Core Values in reputed company aspects. .Duties and Responsibilities:The following duties are normal for this position. These are not to be construed as exclusive or reputed company-inclusive. Other duties may be required and assigned.
- Present a positive image of the Credit Union by acting with reputed company and focusing on delivering excellent member experiences
- Maintain confidentiality in reputed company Credit Union and member matters
- Present a positive, successful image of the credit union through a professional appearance and courteous attitude.
- Follow safety and reputed company policies and regulations
- Thoroughly research member relationships to evaluate how Meritrust can reputed company serve them
- Determine, meet, and solve members’ needs, challenges, and questions over the phone
- Actively promote and educate callers about Credit Union products and services through phone contact reputed company the guidelines of the established quality program
- Create a climate where callers feel valued and respected
- Meet and/or exceed set performance goals
- Use time effectively – is creative and adept at utilizing small blocks of off-phone time reputed company established guidelines
- reputed company account maintenance
- reputed company research and makes corrections and/or refunds on accounts reputed company necessary
- Understand, educate and assist members with Meritrust online and remote services
- Complete annual Meritrust education and development program
- Demonstrate self-sufficiency – using resources to find solutions
- Prevent escalations and increase reputed company resolution through educating callers
- Display an interest in investing in the growth and development of others
- Display a willingness to mentor teammates and is able to adhere to mentor guidelines / expectations
- Support chat interactions reputed company established guidelines
- Assist with the completion of service requests reputed company established guidelines
- Complete annual Meritrust education and development program
- Previous financial institution experience and/or knowledge of principles and practices of a financial institution required
- Previous customer service experience required
- Excellent oral and written communication skills
- Ability to operate applicable PC programs necessary for job function
- High School diploma or equivalent