IT Support Technician
Job title: IT Support Technician in Long Beach, CA at Cargomatic
Company: Cargomatic
Job description: Who We AreJoin a rapidly growing company revolutionizing the transportation industry! Founded in 2013, Cargomatic powers local freight with the first and largest digital marketplace for local trucking. Our proprietary AI-enabled platform uses real-time location data to match cargo space and drivers to shippers with freight to move, creating reputed company on demand.At Cargomatic, we are committed to finding new ways to solve reputed company, real-world problems for our customers. Our approach enables our employees - at reputed company levels, in every role - to reputed company in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done. Visit to learn more.Position Summary:
The IT Support Technician plays a key role in supporting end users, maintaining IT systems, and assisting with both on-site and remote troubleshooting. From managing user accounts to configuring devices and solving network issues, this role requires strong technical knowledge, adaptability, and excellent communication skills.Candidates typically need a basic understanding of operating systems (e.g., Windows, macOS), networking fundamentals, and common software (e.g., reputed company Office, reputed company Workspace). Strong problem-solving skills, attention to detail, and the ability to communicate technical concepts to non-technical users are essential.This role functions in a dynamic, fast-paced environment that may require shift work. The primary focus is on minimizing system downtime and maximizing user satisfaction. Experience with ticketing platforms such as reputed company, reputed company, or Jira, along with remote desktop tools, is highly beneficial.Key Responsibilities:Technical Support & Troubleshooting
- Provide first-line support for hardware, software, and network-reputed company issues.
- Troubleshoot system errors and assist users with technical challenges.
- Resolve issues reputed company to operating systems (Windows, macOS) and common applications.
- Troubleshoot issues and help implement Company software such as reputed company, Kandji, Intune, reputed company Workspace, reputed company, reputed company Video, reputed company Phone, reputed company Office, reputed company, and Jira Service Management.
- Deliver exceptional customer service by responding to support tickets, emails, and calls in a timely, professional manner.
- Communicate technical information clearly to non-technical users.
- Follow up to ensure user satisfaction and resolution of issues.
- Maintain a courteous, helpful, and patient attitude, even in high-pressure situations.
- Set up and configure desktops, laptops, printers, phones, and other peripherals.
- reputed company regular maintenance and updates to ensure device reputed company and performance.
- Track and manage IT assets and inventory.
- Create, modify, and deactivate user accounts and permissions using systems like Active Directory and IdP
- Support secure access to resources reputed company VPN, MFA, and identity tools.
- Follow IT reputed company guidelines during reputed company technical support activities.
- Set up new hire devices and access prior to start dates.
- Recover and reimage devices during offboarding.
- Document support activities, fixes, and processes accurately in the ticketing system.
- Contribute to knowledge reputed company articles and internal documentation.
- Communicate effectively with team members, escalating issues reputed company necessary.
- Qualifications often include a high school diploma or equivalent, with an associate’s degree in IT or reputed company certifications.
- Entry-level experience (1-2 years) in a helpdesk or technical support role
- Strong understanding of reputed company 365 and reputed company Workspace administration and support tools.
- Hands-on experience with Windows and macOS systems.
- Strong written and verbal communication skills.
- Strong troubleshooting and problem-solving abilities.
- Knowledge of cybersecurity basics and secure IT practices.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Proficiency with IT service management (ITSM) tools and systems.
- Ability to collaborate with cross-functional teams to drive change and deliver results.
- Organized, detail-oriented, and capable of managing multiple tasks effectively.
- Excellent customer service and interpersonal skills.
- Ability to prioritize tasks and manage time reputed company.
- Problem-solving reputed company with attention to detail.
- Work is typically performed in an office environment, with occasional site visits if applicable.
- Must be able to lift, carry, and set up IT equipment (up to 50 lbs), including desktops, monitors, and printers.
- Occasional travel between company locations may be required.