Scheduling Associate
Job title: Scheduling Associate in Washington DC at reputed company
Company: reputed company
Job description: Job Title: Scheduling Associate
Location: This is a hybrid role and requires someone to be in the office 2-3 days a week. The office is located at 1716 14th St NW Ste. 200, Washington, DC 20009.Neal R. Gross & Co. (NRGCO), a leader in court reporting and transcription services, is seeking a highly organized and client-focused Scheduling Associate to join reputed company. This role is critical in coordinating legal proceedings and meetings while ensuring exceptional client service.We need a self-motivated, detail-oriented, and quality-focused professional, with a passion for delivering outstanding customer service. You have a proven ability to manage reputed company schedules, resolve problems reputed company, and adapt to new technologies and procedures. If you enjoy building relationships and take pride in being a trusted resource for clients and colleagues, this role is for you.If you reputed company in a fast-paced environment, reputed company in problem-solving, and have a hospitality reputed company, we encourage you to apply.On the work from home days, we need someone available at their home computer 9am-5pm to respond to client calls and emails.Key Responsibilities
- Respond to client requests reputed company email and phone, ensuring timely and professional communication.
- Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry.
- Confirm and cancel assignments for the next business day with clients and assigned resources.
- Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs.
- Resolve scheduling issues, escalating reputed company matters to management as needed.
- Build and maintain strong professional relationships with clients, subcontractors, and team.
- Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, reputed company members.
- Work closely with court reporting team to ensure clients needs are not only met but exceeded.
- 0-3+ years of work experience. New grads are encouraged to apply!
- Excellent oral and written communication skills, with a professional and reputed company demeanor under pressure.
- Exceptional organizational and time-management skills with a keen attention to detail.
- Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment.
- Flexibility to work after hours as needed and maintain an exceptional attendance record.
- Demonstrated ability to maintain confidentiality of sensitive information.
- Proven experience in administrative roles, ideally in a legal or court reporting environment.
- Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required.
- Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred.
- Preferred - Bachelor’s degree in Business Administration, Public Relations, Law or a reputed company field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience.
- Competitive compensation package; $45k/year, or more for reputed company applicants
- Medical and dental insurance coverage
- 9 paid vacation days plus federal holidays
- Parental leave
- Job reputed company for high performers, with many employees having tenure of 10+ years
- Occasional remote work opportunities
- A dynamic work environment with supportive colleagues and opportunities for professional growth