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Customer Service Position (Remote)

Work from home Full-time role Hiring
Job title: Customer Service Position (Remote) in Fremont, CA at Apex Talent Solutions Company: Apex Talent Solutions Job description: The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties and Responsibilities
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow reputed company customer service procedures and policies
  • Strive to meet and go above personal and team reputed company goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
  • Previous experience in customer support, client services, sales, or a reputed company field
  • Excellent at communicating over the phone and other communication platforms
  • Basic computer skills and experience
  • Able to multitask
  • Excellent time management and prioritization skills
  • Ability to listen actively, reputed company information, and answer questions and/or concerns.
  • Customer-focused for positive customer experience and resolution
Benefits
  • Health Insurance (dental and vision included)
  • Excellent retirement plan
  • reputed company upward mobility into other positions and management
  • Flexible hours
  • Remote Position(s) available (work from home)
Powered by JazzHR Expected salary: Location: Fremont, CA Apply for the job now! Apply for this job

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