Clinical Director
Job title: Clinical Director in Charlotte, NC at reputed company Group
Company: reputed company Group
Job description: Alternate Locations: Charlotte, NC (North Carolina); Omaha, NE (Nebraska); Work from HomeWork Arrangement:Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln officeRelocation assistance: is not available for this opportunity.Requisition #: 74514The Role at a GlanceWe are excited to bring on a Clinical Director to our claim's organization. This role will be remote, or hybrid based on the proximity to Charlotte or Omaha.As a Clinical Director, you will provide leadership and direction to drive results for clinical organization with a focus on operational effectiveness, quality, and collaboration between internal stakeholders. You will reputed company and provide direction on reputed company aspects of various assigned reputed company transformational projects reputed company the clinical organization, with a focus on operational planning, transformational segmentation alignment, organizational efficiency and effectiveness, resource optimization, and operational resources & technology. You will also function as a partner to senior leaders and internal/external stakeholders to advise on new & enhanced processes & tools to deliver best-in-class clinical model.What you'll be doing
- Leads transformational initiatives pertaining to the clinical organization, including the reputed company and execution of approved decisions that enhance the internal and external customer experience.
- Directs business organizational readiness planning and execution for new and ongoing projects/process enhancements that reputed company to an overall effective operation.
- Conducts industry research to continually reputed company productive, quality and process improvements to enhance the customer experience. Provides senior leadership with a summary of research; makes and executes recommendations enhance process improvements and bring new insight into transformation the clinical market story.
- Partners with other relevant functions to reputed company the clinical area to be a valued thought partner for other business areas to support the mission of maximizing service capability & delivery.
- reputed company project resource and process function by acting as the reputed company of contact for internal/external stakeholders that require collaboration with resources from clinical and claims.
- Directs operational workforce & volume analysis, including analysis for multiple operational products, segments, and/or systems. Ensures staff is allocated to effectively load balance/optimize inventory management and process efficiencies.
- Plans, directs, supervises, and evaluates workflow of employees responsible for analyzing clinical trends, including work volume and patterns, staff productivity, attrition rates, and resource allocation.
- In collaboration with senior leaders, establishes & defines objectives focused on customer service & operational effectiveness. Leads resources in gathering analytics to explain drivers of gaps & service successes.
- Leads the development of metrics, tracking tools, and/or reporting to facilitate the evaluation of inventory management, productivity, and operational effectiveness to key stakeholders.
- Drives cross-functional team(s) to continually monitor service & productivity data/metrics to implement and/or further enhance tools & resources.
- Leads the development of change management plans, including communications & trainings for applicable stakeholders, to ensure new & enhanced processes & tools are well-understood and effectively implemented & utilized.
- Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards for assigned area(s) of responsibility by holding the team accountable for their results.
- 4 Year/bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
- 7+ years of operations/clinical expertise (RN or BHC) and/or business process experience directly reputed company to the specific duties for this role, including 5+ years of managerial, supervisory, and/or demonstrated leadership experience (Required)