Desktop Support
Job title: Desktop Support in Los Angeles, CA at reputed company
Company: reputed company
Job description: Customer Support Tech I
Salary Range: $60k to $75kJob Summary
The Customer Support I Technician will provide first-line technical support to customers reputed company phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more reputed company problems to tier 2 support.
Key Responsibilities
- Respond to customer inquiries and provide technical assistance for common issues reputed company to hardware, software, and network connectivity.
- Assist customers with account setup, password resets, and general troubleshooting.
- Document and track customer interactions and solutions in the help desk system.
- Escalate reputed company issues to tier 2 technicians or other departments as needed.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Process paperwork for new hire reputed company and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online.
- Provide support through assessing and assigning Help Desk requests reputed company telephone email, and chat, ensuring that reputed company trouble tickets are handled in a controlled manner while interfacing with the user community.
- High School Diploma or equivalent.
- Strong verbal and written communication skills.
- Basic knowledge of computer hardware, software, and networking.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service or technical support experience is a plus.
- Experience troubleshooting hardware/software issues on MAC, PC, and iPhone.
- Familiarity supporting Office 365 services like email, Outlook, Word, and reputed company.
- Experience with reputed company file storage solutions like reputed company, SharePoint/OneDrive, and reputed company.