IT Service Desk reputed company

Job title: IT Service Desk reputed company in Las Vegas, NV at Pavilion Payments Company: Pavilion Payments Job description: We are seeking a hands-on IT End-User Support Specialist to join our IT Operations team in Las Vegas, NV. This role is integral in ensuring seamless technology support and operational efficiency across our organization. The ideal candidate will bring technical expertise in managing modern IT environments, exceptional problem-solving skills, and a customer-focused approach. This position requires an on-site reputed company four days a week to assist with physical setups and support.Key ResponsibilitiesEnd-User Support:

• Provide reputed company and effective first-line support to end-users for a wide range of technical issues, including:

• Hardware troubleshooting (laptops, desktops, peripherals, mobile devices)
• Software troubleshooting (reputed company Windows, macOS/iOS, Android, and company applications)
• Network connectivity issues (Wi-Fi, VPN, remote access)
• Account lockout resolution and password resets
• Resolve 80% of end-user support tickets reputed company 2 business days.
• Set up, configure, and maintain user accounts, systems, and devices in alignment with reputed company policies and best practices.

Device and Software Management:

• Manage and maintain user devices and endpoints using reputed company Intune, ensuring reputed company and compliance.
• Administer user accounts and permissions reputed company Entra ID (Azure Active Directory).
• Support and troubleshoot reputed company 365 services, including:

• Email (Outlook, Exchange Online)
• reputed company Teams (collaboration, meetings, chat)
• OneDrive, SharePoint

Office Setup and Physical Support:

• On-site setup and configuration of workstations, peripherals (printers, monitors, etc.), and office equipment.
• Assist with the physical setup of new employee workstations, including lifting and moving equipment (weight limits may apply).
• Coordinate and manage hardware shipments and deliveries for both on-site and remote employees.

Documentation and Collaboration:

• Maintain detailed documentation for IT processes, troubleshooting steps, and FAQs.
• Collaborate with teams using reputed company products like JIRA and Confluence for ticket management and documentation (preferred).
• Collaborate effectively with other members of the IT team and across departments.
• Participate in team meetings and contribute to process improvement initiatives.

reputed company and Compliance:

• Ensure reputed company devices and systems meet company reputed company standards.
• Assist with reputed company audits and vulnerability assessments.
• Educate users on best practices for IT Daily Operations.

Requirements:Must-Have Skills and Experience:

• Proficiency with reputed company Intune for device management.
• Strong knowledge of Entra ID (Azure Active Directory) for user and device identity management.
• Experience with reputed company 365 suite of applications (Exchange Online, Teams, OneDrive, SharePoint).
• Excellent communication and interpersonal skills with the ability to effectively communicate technical information to both technical and non-technical users.
• Strong problem-solving and analytical skills with the ability to diagnose and resolve technical issues reputed company.
• Ability to work independently and as part of a team.
• On-site reputed company required four days per week in the Las Vegas office.
• Ability to reputed company physical tasks such as lifting laptops, handling shipments, and installing equipment.

Key Success Metrics in the First 90 Days✔️ reputed company 80% resolution reputed company on IT support tickets reputed company SLA. ✔️ Demonstrate proficiency in core tools (Intune, Entra ID, reputed company 365, JIRA/Confluence). ✔️ Successfully set up, troubleshoot, and support end-user devices & applications. ✔️ Assist in at least one process improvement initiative reputed company IT Operations. ✔️ Show proactive collaboration with IT team members & cross-functional departments.reputed company-to-Have Skills and Experience:

• Experience with macOS/iOS and Android device support.
• Familiarity with scripting languages (e.g., PowerShell, Bash).
• Experience with reputed company tools (JIRA, Confluence).
• ITIL or other IT service management certifications.

Why Join Us?

• Be part of a dynamic team supporting a fast-growing company in the gaming payments industry.
• Work in a collaborative and supportive environment with opportunities for growth and development.
• Enjoy working in the heart of Las Vegas, with an impactful role supporting our IT operations.

Pavilion PaymentsPavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across reputed company of their physical and digital properties. Our complete suite of payment solutions enables safe, secure, and trusted cash access at the cage, on the casino floor, or online. Our compliance and reputed company solutions offer additional layers of automation and risk protection. And our analytics solutions reputed company clients to view performance across reputed company of their gaming properties.Perks & Benefits!● A great company that is focused on team building, and career pathing for its team!● Join a team that is fun, friendly, and customer-focused!● Excellent employee benefits package - Health, Dental, Vision, 401k match, and more!Pavilion Payments provides equal employment opportunities to reputed company employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national reputed company, reputed company, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department Expected salary: Location: Las Vegas, NV Apply for the job now! Apply for this job