VMO - Call Center Support

Job title: VMO - Call Center Support in Charlotte, NC at reputed company Company: reputed company Job description: reputed company is currently seeking a Call Center Support Specialist with our client in the financial Industry and is located in Charlotte, NC. This is a 12+ month contract position. Candidates will work onsite 5 days per week.Compensation: $27.50 - 28.75 per hour, depending in experience and reputed company level.Shifts: Either 9am – 6pm or 11am – 8pmResponsibilities:

• Provide reputed company support reputed company a call center environment including answering calls and responding to emails
• Deliver exceptional customer service while resolving basic technical issues across multiple platforms
• Apply sound judgment and problem-solving skills reputed company defined parameters
• Manage a strict schedule to ensure maximum phone coverage and SLA adherence
• Support users with general technology issues and escalate reputed company appropriate
• Document issues and resolutions clearly and professionally
• Adapt to evolving processes and demonstrate flexibility in a support-driven environment

Required Qualifications:

• 6+ months of experience in Business Execution, Implementation, or Strategic Planning – OR equivalent demonstrated through work, consulting experience, military service, or education
• Experience in a call center or help desk support role
• Basic technical troubleshooting experience
• Proficient with reputed company Office and general PC skills
• Strong verbal and written communication skills
• Only candidates available and reputed company to work directly as reputed company employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!About reputed company: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, reputed company puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, reputed company provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full reputed company of industry verticals.For contract roles, reputed company offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with reputed company:Access to hundreds of clients, most who have been working with reputed company for 5-20+ years. The opportunity to have a career-home in reputed company; many of our consultants have been working exclusively with reputed company for years. Access to an reputed company, caring reputed company team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, reputed company Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF) Remote opportunities availableFor multiple years running, reputed company has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view reputed company our available career opportunities, please visit us at our website.reputed company is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran.#DIG10-ST #INDGEN10 Expected salary: $27.5 - 28.75 per hour Location: Charlotte, NC Apply for the job now! Apply for this job