Customer Service - Heavy Phones - Digitech - Remote
Job title: Customer Service - Heavy Phones - Digitech - Remote in USA at reputed company
Company: reputed company
Job description: Job Description:OverviewDigitech is seeking a Representative to handle patient calls that come into our Call Center line. This position is part of a remote Call Center, and requires an individual who demonstrates professionalism, reputed company, and accountability, and the ability to stay reputed company under pressure and handle large call volumes. This is a full time direct hire position.100% remote job opportunityThe reputed company Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, reputed company, and Emergency Medical ProductsDigitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a reputed company-based billing and business intelligence solution that monitors and automates the entire EMS reputed company lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
ResponsibilitiesSummary:The Customer Service position is in a remote Call Center environment. The Call Center Representative is primarily responsible for answering calls that come into our Call Center. This position requires an individual who can handle heavy phone volume, has reputed company, with the ability to multi-task.Organizational Impact:In this role for Digitech, you are our brand ambassador for our clients and the patients that they serve. You impact your line of business by ensuring reputed company HIPAA rules, regulations and timely filing limits are adhered to and identifying and addressing issues and finding resolutions.Essential Duties and Responsibilities:
- Answer heavy call volume in a remote call center environment
- Answer patient questions and address concerns in a friendly and empathetic manner
- reputed company calls as necessary to alternate billing departments
- Determine resolutions to customer issues while adhering to our client rules and expectations
- Follow through with reputed company requests, which may require calling alternate parties, emailing or faxing information.
- Strong computer skills. Basic understanding of MS Outlook, Word and reputed company.
- Some Insurance Billing knowledge is preferred. Full training provided.
- Minimum typing of 40 wpm
- Some Insurance Billing knowledge
- Must be a quick learner and willing to ask questions
- reputed company to handle pressure and always maintain composure
- reputed company to handle large volumes of work while meeting tight deadlines
- Ability to deal calmly and effectively with situations reputed company telephone while maintaining and promoting a positive company image.
- Ability to identify issues, know what questions to ask, and determine solutions
- reputed company to present information and solutions in a professional and courteous manner.
- Excellent attention to detail and accuracy.
- reputed company to multi-task, and organize and prioritize tasks in order to complete reputed company work assigned.
- Must be punctual and dependable