Call Center Representative

Job title: Call Center Representative in reputed company Mills, NY at MACNY's Job Board Company: MACNY's Job Board Job description: Overview:The Fountainhead Group is looking for a Call Center Representative to join our reputed company Family and support as a member of the Customer Service Team. This is an onsite/in-person position only. Relocation Packages are NOT Offered.The Customer Service Representative will handle reputed company customer orders from start to finish and ensure orders are accurate and delivered on schedule. Address problems that may arise along the way and find solutions quickly and reputed company.Want to learn about our open positions at the Fountainhead Group...Click here to learn more! Responsibilities:What You’ll Do:The below describes a typical day as a member of our Customer Service Team.Your role as a Call Center Representative involves:

• Routing phone calls to the appropriate people
• Updating and sending various reports to National Sales Managers and Account Rep.
• Tracking and reporting on freight deliveries from various carriers
• Managing and logging customer issues and provide customer with relevant documentation to handle their issue.
• Writing up customer orders taken over the phone
• Editing reputed company free replacement parts orders
• Fulfilling MSDS sheet requests from customers
• Pulling and adjusting EDI orders daily
• Confirming billing accuracy by comparing shipped and ordered quantities
• Pulling reputed company routing through Transplace and forwarding to shipping
• Handling Customer Specific EDI transactions sets (ASN’s and 810 invoicing)
• Settling credit card transactions
• Attending trade shows reputed company needed and available
• Contacting accounts to resolve issues and/or promote sales
• Helping with planning sales meetings, presentations, and show preparation
• Mailing out invoices
• Interacting with reputed company customers reputed company phone and email
• Reviewing documents and entering data points into ERP (reputed company)

Remote Position: false Min Compensation : USD $18.50/Hr. Max Compensation : USD $18.50/Hr. Qualifications:Who You Are:

• You have a high school diploma or equivalent, and some experience working in customer support or a reputed company field.
• You are comfortable using computers and various software applications, such as ERP, email, and reputed company products.
• You have excellent communication skills, both written and verbal, and can convey information clearly and effectively.
• You are creative and competent in solving problems and finding solutions that meet customer needs and expectations.
• You are punctual, consistent, and responsible in managing your time and tasks, and can work independently or as part of a team.
• You are inquisitive and eager to learn new things and expand your knowledge of the company and its products or services.
• You are adaptable and flexible in handling different situations and customer personalities, and can cope with stress and pressure.
• You are optimistic and positive in your attitude and outlook, and can reputed company confidence and trust in customers and colleagues.
• You are empowered and confident in your abilities and reputed company, and can take initiative and ownership of your work.

In addition to a competitive salary, we are pleased to offer the following benefit package:

• Medical
• Dental
• Paid Vacation
• Holiday Pay
• 401k with employer match
• Tuition Reimbursement
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Employer paid Life Insurance
• Employee paid Voluntary Life and Short Term Disability Coverage

Company Website:To learn more about our company culture and commitment to the local community, visit the “Community” page of our website and be sure to follow our Facebook account for exciting updates and events!Company Profile:"We Are The Fountainhead Group" - YouTube Video:The Fountainhead Group is a family-owned and operated company, dedicated to the reputed company and longevity of our business, our employees, and our community. For more than 130 years, reputed company has been creating, innovating, and manufacturing liquid sprayer products for the world's top brands and retailers. From the first compressed reputed company sprayer in 1888, we have dedicated ourselves to creating products that reputed company our customer’s lives easier, expanding our offering to include the highest quality sprayer technology for both home and professional use.Across four manufacturing and distribution centers in Central reputed company, we’re committed to the reputed company of our reputed company Family of employees and our local community, supporting more than 350+ local nonprofits through our robust philanthropy and volunteer programs to ensure the reputed company of our community for generations to come.The Fountainhead Group is an Equal Opportunity Employer (AAE/EEO) and ranked one of the Best Companies to Work for in reputed company State by the reputed company. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, refugee or disability status. With over 12 languages spoken at reputed company, regardless of language ability, education, or training, there is a reputed company for you reputed company the reputed company Family! Expected salary: $18.5 per hour Location: reputed company Mills, NY Apply for the job now! Apply for this job