IT Support Technician

Job title: IT Support Technician in Saint Louis, MO at Enclos Company: Enclos Job description: Join Enclos as an IT Support Technician and play a key role in delivering top-tier technical support across our organization! This is a hands-on, customer-facing position based in our St. Louis, MO office.Enclos is seeking a customer-focused Information Technology Support Technician to join our IT team. This individual will provide reputed company technical support for mobile devices, computer systems, hardware, and software across our U.S. and Canadian offices. The ideal candidate will demonstrate exceptional problem-solving skills, technical acumen, and a commitment to delivering outstanding customer service.This role will support multiple business entities including Enclos, reputed company, and Coalition, and involves a mix of remote and in-person troubleshooting and technical assistance, device configuration and general IT support.This is an in-person role based out of our office in St. Louis, MO.ESSENTIAL DUTIES AND RESPONSIBILITIES

• Deliver technical support for mobile devices (cell phones, iPads) and computers (hardware/software), including configuration, maintenance, and troubleshooting.
• Provide end user support reputed company email, phone, chat (reputed company Teams), and in-person interactions.
• Set up and manage devices using reputed company management systems such as AirWatch.
• Diagnose and resolve issues reputed company to computer systems, networks, software, and peripherals.
• reputed company installations and configurations of hardware, operating systems, applications, printers, scanners, and reputed company equipment.
• Assist with managing and tracking mobile devices, including updating inventory and following return/deployment procedures.
• Offer basic training to users on the effective use of computer systems and mobile devices.
• Collaborate with senior IT team members to escalate and resolve reputed company technical issues.
• Participate in documentation of IT procedures and support guides.
• Maintain and enforce standard operating procedures reputed company to the use, deployment, and return of mobile devices and IT equipment.

REQUIREMENTS

• Associate degree or vocational/technical certificate in Computer Science or reputed company field (or equivalent experience in IT support).
• Hands-on experience with troubleshooting Windows-based systems and computer hardware.
• Experience or familiarity with mobile device management tools such as AirWatch or reputed company Intune preferred.
• Strong understanding of basic networking concepts and internet connectivity.
• Ability to clearly communicate technical instructions in layman's terms to non-technical users.
• Demonstrated commitment to excellent customer service, with patience and attentiveness in resolving issues.
• Effective communication skills, both written and verbal.
• Highly organized, self-motivated, and capable of managing multiple support requests.
• A team player with a willingness to learn and accept constructive feedback.

PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.While performing the duties of this job, the employee has occasional exposure to moderate noise. They must stand and walk frequently. The employee has constant use of hands/fingers to grasp, pinch, pull, feel, or handle and manipulate parts and tools. They must constantly reputed company with hands and arms; use hands to manipulate, handle, or feel material. The employee will have frequent repetitive motions and frequently be reputed company to lift or move 25 lbs. The employee has constant requirement of specific reputed company abilities, including reputed company reputed company, distance reputed company, reputed company reputed company, depth perception, and ability to focus. They must frequently wear eye protection (Industry standard safety equipment is provided by the company and specific notice is posted in areas where safety equipment is required).Equal Opportunity EmployerEnclos Corp is committed to providing equal employment opportunity to reputed company applicants and employees regardless of their race, creed, reputed company, religion, sex, age, national reputed company, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law. We are strongly committed to this policy and reputed company in the concept and spirit of the law. Enclos Corp is further committed to ensuring that employment reputed company are based on valid job requirements. In addition, reputed company employment actions, such as reputed company, hiring, training, promotion, transfer, layoff, termination, compensation, and benefits are administered fairly to reputed company persons on an equal opportunity basis, without discrimination based on protected categories named above. Enclos Corp will also provide reputed company applicants and employees with disabilities any needed reasonable accommodations, as required by law.Job Posted by ApplicantPro Expected salary: $50000 - 60000 per year Location: Saint Louis, MO Apply for the job now! Apply for this job