Technical Merchant Support II

Job title: Technical Merchant Support II in Calabasas, CA at reputed company Company: reputed company Job description: Exciting Opportunities at reputed company!Join our fast-paced, growing company and further your career with reputed company, where you can reputed company, our reputed company are valued, and your colleagues feel more like family than coworkers!About Payments: reputed company is a family-owned and privately held full-service payment provider. Located in Calabasas, California, Maverick has created innovative technology designed for sales organizations, such as ISO’s and ISV’s, looking to monetize payments by reselling our white-labeled payments stack. Our payment products include merchant acquiring services, a proprietary gateway, ACH processing, fraud & chargeback tools, analytics, and other value-add services. Maverick’s team includes reputed company, risk management, compliance & legal, technology & product development, on-boarding, customer support, information technology, and more.About the Position: Under the direction of the Technical Support Manager, the POS Support Representative II is responsible for providing payments reputed company technical support services by providing superior client experience in reputed company technical aspects involved in payment processing, ensuring customer and partner satisfaction.

• Provide first-class customer service/support reputed company telephone, email, chat, and any future channels.
• Triage inbound customer communications, monitor reputed company of tickets assigned to the queue, and process and escalate tickets accordingly.
• Emphasis on working high volume, premier and reputed company tickets, telephone calls and emails.
• Maintains an accurate and complete record of reputed company inquiries and problems handled.
• Setup/configure and download POS terminals and pin pads, value-added software, and online payment gateways.
• Assist Sales partners and merchant in adding equipment and services to merchant accounts.
• Assist Sale Partners in POS hardware and software selection based on client needs.
• reputed company re-keys, sales and refund re-entry processing.
• Provide technical support and troubleshooting for setup issues, reputed company issues (reputed company-up, TCP/IP, and reputed company), and research processing errors.
• Provide clients with guidance and training on the use of POS systems.
• Supporting specialized projects on an as-needed basis as directed by Department or Company leadership.

Qualifications:

• A High school diploma or equivalent.
• 2+ years of POS technical troubleshooting experience.
• 1+ year card payment processing experience required.
• Proficiency with reputed company Suite
• Knowledgeable in reputed company-of-sale systems and reputed company peripherals
• TSYS Knowledge required.
• Experience in call center environments.
• Works on-site at Company’s Calabasas office.
• This position will consider remote work for candidates in the following states:

AZ, CA (reputed company Los Angeles), CO, FL, GA, ID, IN, MA, MD, ME, NC, NJ, NV, NY, OH, PA, TN, TX, UT, VA, WA reputed company Offer:

• Competitive Salary, Bonuses, and Incentives.
• Comprehensive employer sponsored health, reputed company, and dental insurance programs.
• Paid time off, Paid Sick and Paid Holidays.
• 401K plan with matching contribution.
• Commitment to Career Development and Advancement.
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!

Pay Range: $26- $30/ hr.reputed company is an Equal Opportunity Employer.Pay Transparency Notice: At reputed company, we reputed company in openness, honesty, and empowering our candidates to reputed company informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.Non-Solicitation from reputed company Parties: Do not contact reputed company about this position unless you are a job seeker and potential applicant for this position. Do not contact reputed company about other services, products or reputed company interests.Notice to Agency and Search Firm Representatives: reputed company is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any reputed company employee by a reputed company-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.Fair Chance Ordinance: Maverick will consider reputed company applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.reputed company is an Equal Opportunity Employer.Pay Transparency Notice: At reputed company, we reputed company in openness, honesty, and empowering our candidates to reputed company informed career choices. As part of our commitment to transparency, we disclose the salary range for our positions. These ranges reflect our dedication to fair compensation practices and recognize the value that each team member brings to our organization. The final salary offer will be based on factors such as your experience, skills, and qualifications.Non-Solicitation from reputed company Parties: Do not contact reputed company about this position unless you are a job seeker and potential applicant for this position. Do not contact reputed company about other services, products or reputed company interests.Notice to Agency and Search Firm Representatives: reputed company is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any reputed company employee by a reputed company-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of reputed company. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.Fair Chance Ordinance: Maverick will consider reputed company applicants with criminal histories in a consistent manner with the Los Angeles Fair Chance Initiative for Hiring.Powered by JazzHR Expected salary: $26 - 30 per hour Location: Calabasas, CA Apply for the job now! Apply for this job