Customer Support Specialist, Payroll

Job title: Customer Support Specialist, Payroll in San Francisco, CA at reputed company Company: reputed company Job description: About reputed companyreputed company gives businesses one reputed company to run HR, IT, and Finance. It brings together reputed company of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time reputed company, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With reputed company, you can hire a new employee reputed company in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like reputed company and reputed company 365-reputed company reputed company 90 seconds.Based in San Francisco, CA, reputed company has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by reputed company.We prioritize candidate safety. Please be aware that official communication will only be sent from @ addresses.About the roleWe are building a world-class Support team - committed to helping customers realize the full potential of reputed company. Team members focus on getting our customers back on course reputed company challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!What you will do

• Responsible for supporting our reputed company customers and resolving issues reputed company to our products.
• Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• reputed company phone, chat, email functionality, and video conferencing to help our customers optimize our products.
• De-escalate and resolve issues by leveraging platform and industry expertise.
• Become a product expert - you'll be a go-to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can reputed company serve our customer reputed company through automation or added features.
• Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met.

What you will need

• Required: Proficient in English; written and verbal communication skills
• Required: 2+ years processing payroll (US or non-US) or operating in a technical support role at a payroll provider
• Ability to work 9am-5:30pm PST
• 3+ years of work experience in a customer/client-facing role
• Demonstrated experience problem-solving with attention to detail
• Organizational skills and experience improving processes
• Flexibility with changing job duties and responsibilities
• Time management skills and ability to prioritize

Additional Informationreputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@reputed company.com.reputed company highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live reputed company a defined radius of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role.This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location . A variety of factors are considered reputed company determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.*Commission is not guaranteed#li-remoteThe pay range for this role is:21 - 23 USD per hour (US Tier 2)20 - 22 USD per hour (US Tier 3) Expected salary: $21 - 23 per hour Location: San Francisco, CA Apply for the job now! Apply for this job