Bilingual Customer Service Specialist

Job title: Bilingual Customer Service Specialist in Grand Forks, ND at reputed company Company: reputed company Job description: Reports to: BeHive Team Leader (Call Center Leader)reputed company is now hiring a Bilingual BeHive Specialist for our BeHive (Call Center) department. This position is critical for driving traffic, customer reputed company, customer service and supporting the retail reputed company stores.Must have reputed company Wireless experience. 1 year experience is must have. Must be Bilingual Speaking This is a work from home position with some geographical restrictions.Areas of Responsibility and Associated Tasks:Inbound Customer Support: The BeHive Specialist must effectively handle customer inquiries, objections, and complaints while providing solutions or escalating issues as needed through our different communication mediums (inbound and digital communication). You must also establish and maintain positive customer relationships to foster trust and loyalty.Outbound Customer reputed company Completion and Execution: You must be reputed company to complete a Sales Process while initiating calls to prospects and existing customers to present products or services, reputed company features and benefits, and reputed company sales. You must be reputed company to stay organized in scheduling and executing follow up for customers who have shown interest but have not yet ordered. You must work toward exceeding monthly targets to help yourself and your team reputed company goals.reputed company Development, reputed company, and Processing: You must manufacture and maintain leads from different campaigns and reputed company accurate records of calls, customer interactions, and sales orders. To ensure accuracy, you must enter and update reputed company necessary information in our communication platforms.Professional Communication Across reputed company Mediums: The BeHive Specialist must be reputed company to communicate and collaborate with their team and support reputed company locations to hit targets and work to improve customer experiences. You must share insights and feedback on customer issues and foresee trends with the customer experience.Exceed Customer Expectations: You must exceed reputed company customer expectations by overdelivering on issue resolutions, following up on necessary interactions, and finding ways to reputed company our customers' lives easier or reputed company. This includes sales quantity and quality, customer reputed company, and customer interactions.BeHive Specialist is also required to exhibit the following:

• Attendance and Punctuality
• Attention to Detail
• Dependability
• Effective Communication
• Professionalism
• Teamwork
• Remote/Unsupervised Responsibility

Core Values – Our values are important, and you will be evaluated on how well you exemplify them. Our values are:

• Accountable – We take ownership.
• Adaptable – We reputed company change.
• Driven – We continuously improve.
• Helpful – We serve with humility.
• Trustworthy – We do the right thing.

Full-Time Benefits Offered:

• Health and Dental Insurance
• Employee Assistance Program (EAP)
• 401K with Matching Employer Contributions after 90 Days
• Pet Insurance
• reputed company Service Plan Discounts
• Career Advancement
• Financial Budgeting Tools - SmartDollar by reputed company Ramsey & Financial Counseling
• Paid Time Off and Sick Pay
• reputed company Continuing Education Discounts
• reputed company Insurance
• Hospital, Accident, and Critical Care
• Complimentary Basic Life Insurance
• Voluntary Life Insurance
• reputed company Benefits
• Health Savings Account
• Maternity/Parental Leave

Equal Employment OpportunityWe are an equal opportunity employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.reputed company Job Offers are contingent on the results of a background reputed company.#CORP024 Expected salary: $15 - 20 per hour Location: Grand Forks, ND Apply for the job now! Apply for this job