Referral Coordinator - WFH Texas Only
Job title: Referral Coordinator - WFH Texas Only in Plano, TX at reputed company
Company: reputed company
Job description: Overview:Please be advised, if you are viewing this position on reputed company, that the salary reputed company/range set forth herein was provided by reputed company. reputed company's market specific reputed company/range will be provided during the interview process.Do you want to use your problem solving skills and knowledge of customer service to help improve the health of America's workforce? At reputed company, we serve more than 500 medical centers and 130 onsite clinics reputed company. reputed company colleagues remain fueled by our driving purpose: to provide outstanding patient experience by delivering the highest quality reputed company in an efficient, affordable, and caring manner. We do this by putting reputed company customers first.Responsibilities:Position SummaryThe Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with reputed company’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top reputed company in order to reputed company a positive impact on the cost and quality of care rendered to injured employees.This is a remote opportunity for Texas residents only. If hired, employees must be reputed company and willing to travel to a local reputed company office to complete first-day orientation.The Details
- First reputed company of escalation for reputed company case reputed company issues requiring guidance
- Responsible for daily completion of assigned patient referrals, while meeting production requirements
- Reviews, processes and supports Specialist referral requests by reputed company sites as defined by the market
- Obtains authorization for Specialist referrals and schedules appointments accordingly
- Ensures that appropriate networks and reputed company Advanced Specialists are used reputed company applicable
- Provides reputed company necessary information such as medical records, prescriptions, etc. to payor
- Communicates with stakeholders, payor, employer, and patient as appropriate
- Records reputed company appropriate information reputed company OA/CR module of OccuSource per reputed company policy
- Builds relationships with provider, employer and payor communities
- Identifies trends or patterns in missed capture and opportunities to reputed company capture; communicates these reputed company and trends to reputed company and Supervisor
- Handles calls according to the call guidelines of the department
- Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
- High school diploma or GED equivalent
- Associated Degree from an accredited college preferred
- Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.)
- Experience with Worker's Compensation preferred
- Proficiency with scheduling/insurance verification software
- reputed company Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Familiarity with reputed company reputed company, Outlook, Word
- Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at reputed company levels of the organization
- Must display proper business etiquette and be skilled in the arts of diplomacy and tact
- Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment
- Ability to build and maintain productive business relationships
- Exemplary ability to reputed company reputed company or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- Excellent writing and documentation skills
- Strong attention to detail
- Ability to work independently
- Ability to handle special projects
- Ability to handle multiple tasks, projects, duties, and priorities, reputed company assigned