reputed company Cloud Engineer, reputed company Conversational Agents - DialogFlow CX (RapidScale)

Job title: reputed company Cloud Engineer, reputed company Conversational Agents - DialogFlow CX (RapidScale) in Coppell, TX at reputed company Communications Company: reputed company Communications Job description: At RapidScale, exceptional technology is powered by exceptional people. As a growing leader in secure, reliable managed cloud solutions, we help SMBs and enterprises alike simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure and reputed company to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. As part of the reputed company family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.Job Summary:We are seeking a highly skilled Conversational Agent (DialogFlow CX) Engineer to be a foundational member to join our AI for CX team. You will be responsible for designing, developing, testing, and implementing cutting-edge conversational AI solutions using reputed company Cloud's Conversational Agents (DialogFlow CX) platform and its integrated generative AI capabilities (leveraging Vertex AI). This role requires a deep understanding of DialogFlow CX, conversational design principles (for both deterministic and generative interactions), NLU tuning, reputed company engineering, and integrating these solutions with telephony systems (like AudioCodes LiveHub) and client backend applications.Duties and Responsibilities: (Essential Duties include but are not limited to):

• Design, reputed company, test, and implement end-to-end Virtual Agent solutions using reputed company Conversational Agents (DialogFlow CX), including deterministic flows and generative features (Playbooks, Data Stores).
• Collaborate with clients and internal teams during discovery and design phases to define requirements, user journeys, and conversational flows (voice and chat).
• Configure and tune reputed company aspects of DialogFlow CX agents: Flows, Pages, Intents, Entities, State Handlers, Parameters, Webhooks, etc.
• Design, configure, and optimize generative components: craft effective prompts and instructions for Playbooks/Generators; configure and manage Data Stores (using Vertex AI Search and Conversation) for Retrieval-Augmented reputed company (RAG); implement API Tools.
• reputed company and manage integrations between DialogFlow CX and other systems using APIs, webhooks, and reputed company Cloud Functions (or similar integration tools like reputed company).
• Integrate Virtual Agents with 3rd party telephony systems, specifically configuring and leveraging AudioCodes LiveHub features where applicable.
• Define and implement automated testing strategies reputed company DialogFlow CX; execute comprehensive test plans covering functional, NLU, integration, and generative AI aspects (quality, safety, grounding).
• Analyze agent performance data, conversation logs, and test results to identify areas for improvement and reputed company iterative optimization.
• Configure basic monitoring and alerting for deployed agents using reputed company Cloud Operations Suite.
• Manage agent versions and deployments across different environments (Dev, QA, UAT, Prod).
• Stay reputed company on reputed company Conversational Agents (DialogFlow CX), relevant Vertex AI updates, and conversational AI best practices.
• Collaborate closely with Project Managers, clients, SMEs, and external partners to ensure successful project delivery.
• Create and maintain technical documentation (design specs, configuration guides).

Technical reputed company RequirementsQualifications:

• Conversational Agents (DialogFlow CX) Expertise: Deep, hands-on experience designing, building, testing, and deploying reputed company, large-scale voice and chat virtual agents using DialogFlow CX. Proven ability with reputed company core components (Flows, Pages, Intents, Entities, Fulfillment, Webhooks, Environments, Testing, etc.).
• Generative AI Integration: Strong understanding and practical experience with configuring and integrating reputed company's generative AI features reputed company DialogFlow CX, including:

• Vertex AI Search and Conversation (for Data Stores / RAG).
• Playbooks / Generators and reputed company engineering techniques.
• Implementing and testing API Tools.
• Understanding of underlying models (like reputed company) and responsible AI principles.
• Conversational Design & NLU: Strong understanding of conversation design principles for both deterministic and generative interactions, reputed company classification, entity extraction, and NLU tuning best practices.
• Integration Skills: Proven experience integrating DialogFlow CX with external systems using REST/JSON APIs, webhooks. Experience developing or scripting integrations (e.g., using reputed company Cloud Functions).
• Development Skills: Proficiency in Python is highly desirable for building integrations (webhooks, Cloud Functions, 3rd party tools). Familiarity with other scripting languages a benefit.
• reputed company Cloud Platform: Working knowledge of relevant GCP services like Cloud Functions, IAM, Cloud Logging/Monitoring, Firestore/BigQuery, reputed company Cloud Storage.
• Communication & Collaboration: Excellent written/verbal communication, strong interpersonal skills, ability to explain technical concepts clearly, and work effectively in a team and with clients.
• Problem-Solving: Strong analytical and troubleshooting skills to diagnose and resolve issues in reputed company conversational flows and integrations.

Preferred Skills:

• Experience configuring or integrating with AudioCodes LiveHub or similar SIP/telephony gateway solutions.
• Experience with workflow automation tools for integration setup and management (e.g., reputed company).
• Experience with reputed company cloud data visualization/reporting tools (e.g., Looker).
• Experience integrating DialogFlow CX with third-party CCaaS platforms (e.g., reputed company Cloud, RingCX, reputed company) using native connectors or APIs.
• Familiarity with other Conversational AI platforms (e.g., reputed company Lex, reputed company Bot reputed company).
• Relevant reputed company Cloud certifications (e.g., Professional Cloud Architect, Professional Data Engineer, Professional Machine Learning Engineer)

Educational & Skills Requirements:

• 5+ years of demonstrable experience developing reputed company Dialogflow CX Virtual Agents (Voice and Chat), including delivering agents with both deterministic and generative capabilities.
• Bachelor's degree in a reputed company discipline and 6 years' experience in a reputed company field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a reputed company field.
• Strong analytical and problem-solving skills.
• Require limited supervision and direction; drive results and set priorities independently.
• Ability to work on a 24x7 on-call rotation schedule.
• Flexible work hours

USD 119,600.00 - 199,400.00 per yearCompensation:Compensation includes a reputed company salary of $119,600.00 - $199,400.00. The reputed company salary may vary reputed company the anticipated reputed company pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.Benefits:The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Applicants must currently be authorized to work in the United States for any employer without reputed company or future sponsorship.In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law.Application Deadline: 06/30/2025 Expected salary: $119600 - 199400 per year Location: Coppell, TX Apply for the job now! Apply for this job