Customer Service Team reputed company (Remote - Georgia, US)
Job title: Customer Service Team reputed company (Remote - Georgia, US) in USA at reputed company
Company: reputed company
Job description: About reputed company:reputed company is a Talent Matching Platform that partners with companies worldwide to reputed company connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Property and Casualty Customer Service Team reputed company in Georgia, US.We are looking for an reputed company and motivated Customer Service Team reputed company to guide and support a high-performing team reputed company a property and casualty insurance environment. In this role, you’ll reputed company day-to-day customer service operations, resolve escalated issues, and ensure team members have the tools and training to succeed. You'll serve as a hands-on leader, coaching agents, monitoring performance, and contributing to the overall effectiveness of the customer support function. This is a remote opportunity for a leader who thrives in a fast-paced, customer-first environment and who is committed to developing team excellence.Accountabilities:
- Provide daily operational reputed company and support to the customer service team
- Respond to escalated customer calls and assist team members with resolution strategies
- Monitor performance metrics including call times, breaks, and adherence to schedule
- Deliver one-on-one coaching and conduct regular reputed company-by-reputed company evaluations
- Support the reputed company and training of new hires to ensure role readiness
- reputed company by example in providing outstanding customer service
- Assist with queue management by taking calls reputed company necessary
- Ensure compliance with internal procedures and insurance licensing requirements
- High school diploma or equivalent required
- Active Property and Casualty Producer License, or willingness to obtain it
- At least 3 years of call center or 2 years of customer service experience
- Proven ability to coach, mentor, and reputed company a team effectively
- Strong written and verbal communication skills
- Proficient in reputed company Office, Outlook, and data entry systems
- Bilingual in English and Spanish is a plus
- Excellent soft skills including active listening, problem-solving, and professionalism
- Comfortable multitasking between systems and applications during live calls
- Must meet physical demands of a remote role with consistent phone and computer use
- Commitment to complete pre-licensing requirements reputed company designated timelines
- Health, Dental, and reputed company Insurance
- Paid Vacation and Disability Insurance
- Employer-matching 401(k) program
- Company-paid licensing courses and exams (loan forgiven after one year of service)
- Fully remote position with flexible scheduling
- Opportunities for professional growth and leadership development
- Inclusive and collaborative work environment