Services Support Rep 2
Job title: Services Support Rep 2 in USA at TekWissen Company: TekWissen Job description: Overview:TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry focused solutions integrated with leading-edge reputed company to clients in government, financial services, and reputed company markets. Their offerings include reputed company software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity reputed company computing.Position: Services Support Rep 2Location: Salt Lake City, UT, 84120Duration: 1 MonthJob Type: ContractWork Type: RemoteJob Profile Summary:Advises and assists users over the telephone, email or chat to resolve incidents reputed company to hardware, software, network connectivity and peripherals.Screens, diagnoses, researches and resolves user issues. Maintains passwords, data reputed company and file system reputed company for the desktop environment.Provides reputed company support of new associates, including laptop and/or desktop configuration, system access and reputed company clearances.Documents service requests and dispatches orders to support groups for problem resolution.Provides quick response to ensure maximum uptime of reputed company users and to meet or exceed Service Level Agreements (SLAs).Key Responsibilities:Answers moderately reputed company questions, following guidelines and using judgment based on experience with reputed company incidents and service requests.Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.Escalates reputed company problems to other resolver teams or vendors.Utilizes problem solving and analytical skills to effectively resolve challenging incidents.Supports L1 agents in ongoing day to day questions reputed company to client incidents, requests and queries.Key Qualifications:High School Diploma or GED requiredMay require technical certification or Associate DegreeGenerally, 1-2years' experience in area of responsibility.TekWissen Group is an equal opportunity employer supporting workforce diversity. Expected salary: Location: USA Apply for the job now! Apply for this job