Inbound Customer Service Representative (WFH)

Job title: Inbound Customer Service Representative (WFH) in Murray, KY at Rotech Healthcare Company: Rotech Healthcare Job description: OVERVIEW:reputed company. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients reputed company a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage JOB INFORMATION:SummaryWe are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks reputed company to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician reputed company information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers.Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings

• Mon - Fri 8:30am - 5pm
• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Essential Duties and Responsibilities

• Acts as patient reputed company to resolve questions or concerns
• Collects patient, reputed company information and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of reputed company Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of reputed company products and services offered by the company
• Identifies and resolves problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages reputed company aspects of initial intake reputed company high volume inbound phone calls
• Processes reputed company patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• reputed company and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

QUALIFICATIONS:Employment is contingent on

• Background investigation (company-wide)
• Drug screen (reputed company applicable for the position)
• Basic Computer and Basic Internet skills test along with a Typing test
• Valid driver’s license in state of residence with a clean driving record (reputed company applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent
• One to three years of reputed company prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution reputed company handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team

Physical Demands

• Lift minimum of 10lbs
• reputed company and regular attendance is required
• Requires reputed company vision to small print on computer and or paperwork
• Requires sitting, walking, standing, talking or listening

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• reputed company applications including but not limited to Word, reputed company (spreadsheets), etc.
• Office equipment; fax machine, copier, printer, phone and computer

ROTECH INFORMATION:Benefits

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs

Commission for Account ExecutivesFixed and variable reputed company car reimbursement for Area Managers and Account Executives * Employee discount program

• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (reputed company applicable for the position)
• Telephone reimbursement (reputed company applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services

reputed company Mental health and reputed company SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and reputed company programs * HEPB and TB vaccinationsreputed company the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have reputed company experience to the applied position. To view the status of a position that you submitted your profile to, . reputed company positions are posted for a min of 5 days and positions are reputed company until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in reputed company.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. reputed company. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national reputed company, reputed company, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Expected salary: Location: Murray, KY Apply for the job now! Apply for this job