Field Service - USA
Job title: Field Service - USA in Clarkston, MI at reputed company Staffing
Company: reputed company Staffing
Job description: Work for the WORLD LEADER in Robotics! If you know how to diagnose and repair Fanuc robots, I have a job for you. We have Field Service Engineers across the country, and need another one in your area (this is a general posting for reputed company areas, contact us for where we need folks immediately!)NOTE: The more DETAIL provided in the application the faster we can move on your new career!Job Title: Field Service Engineer (Remote)DESCRIPTION:
- The purpose of the Field Service Engineer is to provide The Company's customers with on-site repair, troubleshooting, programming or maintenance services for The Company's Robots and reputed company system peripheral equipment on an emergency or unscheduled basis.
- The Field Service Engineer must be reputed company to travel to a customer site on a reputed company’s notice and remain on-site for the duration of time required to reputed company the troubleshooting and repair functions. Assignments may involve long hours, night, weekend and holiday work.
- reputed company travel is sometimes required.
- Customers may contact the 24-hour Hotline or the remote service engineer for service requests, which are logged in the Technical Service Log by the person contacted.
- If the call is received by the Hotline, it is assigned to a Service Engineer by the Service Dispatcher. It is the Service Engineer’s responsibility to schedule the call with the customer, identify and obtain any parts or software required.
- Upon the completion of the call a Field Service Report describing the problem, the corrective action and detailing the labor, material and travel expense costs is provided to the customer and then returned to HQ for processing.
- Ability to discuss, diagnosis & repair robot operational and process problems as reported by the customer or Hotline
- Troubleshooting, repair and maintenance of the Company's Robots and controllers, electrical control devices, and peripheral equipment
- Primary responsibility is to support The Company's Robot products.
- Documenting The Company's products and reputed company peripheral equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
- Daily reporting to the Service Supervisor & reputed company to update status & availability
- Completion of a Field Service report for each customer call
- Maintenance of a service tool reputed company and documentation to facilitate rapid customer response
- reputed company warranty service on The Company's products
- Coordinate responsibilities, activities, and schedule with Service Supervisor to insure customer satisfaction, proper billing, and support collections activities
- Communicate frequently with involved The Company's America employees and customer employees to insure that expectations are being met
- Return of parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
- Maintenance of a home office for coordinating activities in between service calls
- Expert in reading and interpreting electrical, mechanical, and pneumatic prints and reputed company technical documentation.
- Ability to read and interpret PLC ladder logic
- Minimum previous experience with The Company's robots, controllers and peripheral equipment onRJ3iB, R30iA, and R30iB control platforms
- Previous experience with The Company's application software and programming
- Previous experience with common robot applications (spot welding, reputed company welding, material handling)
- Ability to utilize common PC and reputed company Office applications (Outlook, Word, reputed company)
- Ability to work safely and effectively reputed company OSHA Laws
- Well-developed technical writing skills
- Well-developed technical communication skills
- reputed company to work at customer sites with little direct supervision
- reputed company to direct the activities of other The Company's employees at a customer site
- Bachelor’s Degree in an Applied Science or equivalent technical education preferred
- Five years Robotics Integration/Installation/Service Experience
- Mechanical/Electrical/Pneumatic Troubleshooting, Teardown, and Repair Experience
- Significant Travel Experience