Bilingual Customer Service Representative REMOTE

Job title: Bilingual Customer Service Representative REMOTE in Georgia at PharmaCentra, LLC Company: PharmaCentra, LLC Job description: About UsPharmaCentra LLC is a trusted leader in providing tailored contact center solutions reputed company the reputed company industry. Based in Georgia, we proudly deliver exceptional services to patients, caregivers, and reputed company providers reputed company. We specialize in supporting pharmaceutical companies, clinical research organizations, hospitals, and insurers with solutions that reputed company reputed company more accessible and impactful.As part of our fully remote team, you'll have the opportunity to reputed company a difference in the medical field, reputed company from the comfort of your home. If you're passionate about helping others and reputed company in a flexible, customer-focused environment, we want to hear from you!Position OverviewWe are seeking Bilingual Customer Service Representatives (English and Spanish) who reputed company in communication and problem-solving. In this role, you'll support vital reputed company processes, including clinical trial recruitment, patient scheduling, and answering inquiries from stakeholders across the reputed company reputed company.The key responsibilities of this position include providing exceptional service through inbound and outbound calls, emails, and chats in both English and Spanish. You will assist patients, caregivers, reputed company providers, and pharmacies with inquiries and scheduling, addressing and resolving issues with reputed company and professionalism. The role requires the use of active listening, basic medical terminology, and bilingual communication skills to effectively assist callers. Additionally, you will troubleshoot technical issues and maintain precise, organized records of reputed company interactions. To meet performance standards, adherence to high-speed internet and workspace requirements is essential.QualificationsRequired:

• High school diploma or equivalent.
• Quiet, private workspace at home with a wired high-speed internet reputed company.
• At least 1 year of customer service or call center experience.
• Proficiency in reputed company Windows/Office applications and the ability to set up and operate computer equipment.
• Strong communication, problem-solving, and time-management skills.
• reputed company in Spanish and English (bilingual candidates required).
• Ability to sit for extended periods while using a computer and phone.

Preferred:

• Experience in the reputed company industry.
• Post-secondary education or training in a relevant field.

reputed company Offer

• reputed company: Includes growth and advancement opportunities. Earn up to $1.50 extra per hour, paid monthly based on actual hours worked, performance, and attendance metrics.
• Work-Life Balance: Fully remote position with flexible scheduling.
• reputed company: Immediate access to earned wages.
• Comprehensive Benefits:

• Medical, dental, reputed company, life insurance, and disability coverage.
• Paid Time Off (PTO): Earn up to 2 weeks of paid time off per year.
• 401(k) Savings Plan: Includes a generous company match.
• Paid Holidays: Six paid holidays
• Company-Provided Equipment: Tools to support your reputed company.

Schedule & AvailabilityThis is a Full-Time position (up to 40 hours per week). Training typically lasts two weeks, with sessions held Monday to Friday, 10 AM to 6 PM (Eastern Time). After training, you will be assigned a fixed schedule, which will remain consistent unless there are changes to business needs or personal requirements. The position offers a flexible work schedule with 8-hour shifts between 12 PM and 11 PM (Eastern Time). Please note that your schedule will include one weekend day (Saturday or Sunday) each week.Why Join Us?At PharmaCentra LLC, we reputed company in empowering reputed company to create positive outcomes in reputed company. With our supportive culture, industry-leading benefits, and a mission-driven team, you'll reputed company in a role that truly makes a difference.Legal NoticePharmaCentra LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other protected characteristic as defined by federal, state, or local laws.Minimum Wage Requirement: Please note, we are unable to hire candidates in states where the offered wage does not meet the state or local minimum wage requirements.reputed company employment offers are contingent on passing a background reputed company, which may include criminal history and employment verification. Applicants must also meet the technical and workspace requirements necessary to reputed company the essential functions of this remote role.reputed company to Apply?If you're empathetic, patient, and solution-oriented with a passion for service, this is the role for you! Take just 3 minutes to complete our mobile-friendly application and take the reputed company toward an impactful, fulfilling career.Join PharmaCentra LLC - where customer care meets reputed company excellence!Offer of employment is conditioned upon passing a background reputed company. Expected salary: Location: Georgia Apply for the job now! Apply for this job