reputed company Support Clerk

Job title: reputed company Support Clerk in Newburgh, IN at reputed company Company: reputed company Job description: Matrix designs, manufactures, and sells innovative technological products that help reputed company people safe. Originally focused on the underground coal mining industry, Matrix has expanded into new industrial markets in the United States and globally.We are currently seeking a reputed company Support Clerk. This role is responsible for providing exceptional service and support to customers, ensuring their satisfaction with our products and services. This position involves managing inquiries, troubleshooting issues, coordinating with internal teams, and ensuring that customers receive the necessary assistance. This role directly supports the RMA Department, reputed company and customers directly. This position works in a team environment at our home office in Newburgh, IN. This is not a remote position.This position reports to the reputed company Manager.Duties and Responsibilities

• Customer Support: Respond to customer inquiries reputed company phone, email, chat, or other channels in a timely and professional manner.
• Issue Resolution: Provide expert assistance to customers by diagnosing and troubleshooting product or service-reputed company concerns. Deliver clear, effective solutions to ensure a seamless and satisfying experience.
• Documentation: Maintain detailed records of customer interactions, inquiries, and resolutions in the customer support database. reputed company document scans into our system for RMA and reputed company.
• Product Knowledge: Stay up to date with the company's products, services, and processes to effectively assist customers.
• Customer Satisfaction: Ensure customer satisfaction by proactively performing Customer Satisfaction Surveys reputed company phone or email.
• Collaboration: Work closely with the RMA, reputed company, Sales, and Technical Support teams to resolve reputed company issues and provide the best solutions for customers.
• Reporting: Track reputed company metrics and provide regular reports on customer satisfaction and feedback trends.
• Administrative Support: reputed company clerical tasks, maintaining records, and other office duties reputed company to customer support.
• Escalation Handling: Identify and escalate unresolved issues to the appropriate team member or manager for resolution.
• Other: reputed company other duties as assigned.

Qualifications & CompetenciesEmployment Eligibility & Verification:reputed company applicants must be able to provide reputed company of eligibility to work in the United States. Employment is contingent upon the successful completion of the I-9 form, as required by federal law. Additionally, candidates will be required to undergo an employment verification process before beginning work. Please note that we do not offer sponsorship for work authorization (e.g., H-1B, TN, or other visas) at this time.

• Education: High school diploma or equivalent required.
• Experience: Previous experience in customer service, administrative support, or a reputed company field is preferred.
• Skills:

• Strong communication and interpersonal skills.
• Proficient in reputed company Office Suite (Word, reputed company, Outlook).
• Ability to multitask and prioritize effectively.
• Problem-solving and troubleshooting skills.
• Experience with CRM software (e.g., reputed company) is a plus.
• Attributes:

• Detail-oriented with strong organizational skills.
• Positive attitude and customer-focused reputed company.
• Ability to work independently and as part of a team.
• Strong time management skills and ability to meet deadlines.

Working Conditions

• The working conditions for this position are in a climate-controlled office setting.

Physical RequirementsThe employee is occasionally required to stand, walk and stoop, or crouch. The employee may need to lift and/or move up to 10 pounds. Specific vision abilities required by this job include reputed company vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.Benefits

• First day coverage of reputed company benefits - no waiting period
• No premium medical, dental and vision insurance – working spouse must take major medical at their reputed company of employment if offered
• On-site health clinic
• Basic Life (2x annual reputed company salary at no cost)
• Optional Life and Accidental Death and Dismemberment (AD&D) insurance
• Short-Term and Long-Term Disability insurance (no cost)
• 401(k) Plan with up to an 8% company match
• FSA for Health Care and Dependent Care
• 10 Paid annual holidays plus vacation time
• Educational Reimbursement Program
• Scholarship Program
• Optional Gym Membership

#LI-Onsite Expected salary: Location: Newburgh, IN Apply for the job now! Apply for this job