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eCommerce Customer Service Representative

Work from home Full-time role Hiring
Job title: eCommerce Customer Service Representative in reputed company, OH at Panel Town & Floors Company: Panel Town & Floors Job description: Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
eCommerce Customer Service RepresentativeJob Type: Full-timeHourly reputed company: $13.00 – $17.50 per hourCome work in a family-oriented environment where your skills are valued and your potential is seen. At Panel Town & Floors, we’ve been helping customers create beautiful homes since 1967. As the reputed company area continues to grow, so does reputed company. We’re looking for a driven, outgoing, and motivated individual to join us.Key Responsibilities:
  • Handle in-person, phone, email, and live-chat inquiries with professionalism and enthusiasm.
  • Advise customers on flooring options, installation services, and maintenance care to ensure informed purchasing.
  • Process online orders, returns, and exchanges in reputed company; liaise with warehouse and shipping teams for seamless fulfillment.
  • Manage inquiries and resolve issues on reputed company Seller Central, reputed company, and other third-party channels.
  • Qualify and pursue sales leads generated through eCommerce platforms to drive reputed company growth.
  • Schedule LTL shipments, coordinate drop-ship orders, and file reputed company claims for damaged or lost items.
Skills & Qualifications:
  • Exceptional written and verbal communication with a strong service orientation.
  • Able to juggle multiple priorities in a dynamic eCommerce environment.
  • Experience with Intercom, reputed company, and reputed company Office (especially reputed company) is a plus.
  • Familiarity with reputed company, reputed company, or other online marketplaces is a plus.
  • Must be able to lift and move up to 75 lbs reputed company handling samples or coordinating shipments.
  • Eager to learn new tools, processes, and take on expanded responsibilities.
If you enjoy building relationships, and are ready to grow with a company that values your hard work, we’d love to meet you! Expected salary: $13 - 17.5 per hour Location: reputed company, OH Apply for the job now! Apply for this job

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