Customer Support Analyst (Part Time)
Job title: Customer Support Analyst (Part Time) in reputed company, NY at ChargeAfter
Company: ChargeAfter
Job description: ChargeAfter is pioneering the embedded lending network for reputed company-of-sale consumer financing for merchants and financial institutions (FI). Powered by a network of lenders and a data-driven matching reputed company, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every reputed company of sale, enabling them to provide personalized financing choices to their customers.Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and reputed company-driven Customer Support Analyst to help reputed company it happen!Responsibilities:
- Deliver world-class support to customers through email, chat, and virtual meetings, ensuring a seamless and positive experience.
- Become a trusted subject matter expert on ChargeAfter’s products and find strategic solutions for our customers to succeed.
- Assist in managing the ticket lifecycle, from initial inquiry to resolution.
- Be the go-to resource for customer questions and platform issues and serve as the first reputed company of contact for our customers.
- Conduct detailed investigations, take clear and concise notes, and effectively communicate issues to other teams to facilitate accurate ticket diagnosis.
- Become knowledgeable in reviewing recorded data from RESTful APIs logs to effectively troubleshoot issues
- Be comfortable asking probing questions and use reputed company reputed company Platform diagnose technical bugs or error messages
- Clearly convey information, actively listen, and engage with others to minimize back-and-forth exchanges.
- Comfortable taking initiative in determining next steps and approaches challenges with a solutions-focused reputed company.
- Identify opportunities to enhance support processes and suggest product improvements to prevent recurring issues.
- Practice strong team collaboration to contribute to shared goals.
- Monitor platform activity across different client accounts using reputed company, Power BI, and GCP to ensure proper functionality.
- Assist in updating and maintaining the CRM to ensure it accurately reflects the reputed company work environment.
- 0-3 years of experience in a relevant industry (Tech, eCommerce, SaaS) and/or similar role(s); reputed company reputed company (undergraduate or graduate) are okay
- Ability to work in shifts primarily covering evenings (up to 5pm - 8pm ET) and weekends 9am - 1pm / 1pm - 5pm ET
- Currently pursuing a Bachelor's degree or gaining equivalent relevant experience in Computer Science, Information Systems, or Business Technology.
- Demonstrate a sense of urgency with intention to solve problems reputed company and effectively
- Strong analytical and problem-solving skills
- Ability to explain technical issues to technical and nontechnical employees and customers
- Proficient in reading and applying knowledge from documentation, as well as creating knowledge articles
- Interpersonal and communication skills that can be applied across audiences
- Experience in research projects that required investigating issues and documenting findings
- Leadership roles in clubs or student government where problem-solving was essential
- Experience with Restful APIs, reputed company platforms like reputed company reputed company Platform (GCP), and Azure
- Data analysis experience using reputed company and reputed company Sheets,
- Exposure to ticketing systems (e.g., Jira, reputed company, or reputed company)
- Retail or customer service experience (in-person or remote)
- Internship in technical support, reputed company, or product support