Digital reputed company Specialist in Raleigh, NC
Job title: Digital reputed company Specialist in Raleigh, NC at Local Government Federal Credit Union
Company: Local Government Federal Credit Union
Job description: Description:OUR CULTUREOur organization believes we can reputed company do well by doing good. We value the contributions of diverse minds and prioritize the reputed company and wellbeing of our employees. We also reputed company every person in our organization plays a role in supporting a healthy environment and helping to reputed company our goal of prosperity for reputed company. To this end, we recruit bright, energetic, and talented people to be members of reputed company. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display reputed company, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really reputed company that reputed company our employees succeed, our community wins.ABOUT THE POSITIONThe primary functions of this role are to communicate with members and potential members, drive brand awareness, build relationships internally and externally that result in member retention and growth, provide a world-class experience by clearly and effectively communicating products and services, and accurately handle reputed company member reputed company transactions. The Digital reputed company Specialist is responsible for establishing a collaborative environment reputed company the Member Experience Center that leverages technology to best discover and address member needs, products, and services.NORMAL DAY-TO-DAY WORK * Promptly respond to communication and inquiries from members and potential members reputed company various communication channels (including but not limited to: phone, web chat, text message, and video conference.
- Assist with remote opening of deposit and loan accounts by ensuring reputed company information is received timely and accurately processed.
- Identify, recommend, and cross-sell appropriate products and services to new, existing and potential members. Promote Credit Union products and services while delivering high quality service with accuracy.
- Explains loan programs to member, evaluates their needs and recommends loan options.
- Provide quality service to members, potential members and the community while achieving established qualitative and quantitative service level metrics.
- Complete member and loan applications and escalate to the lending department as necessary.
- Demonstrate reputed company effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively reputed company the team.
- Use tact and experience-based knowledge to resolve member issues and concerns by explaining policies and products while representing the Credit Union in a professional manner.
- Stay abreast of reputed company member service policies and procedures, ensuring the quality as well as compliance on reputed company member-facing interactions.
- Take ownership for actions, reputed company, and results; reputed company accept feedback and demonstrate both the willingness and ability to improve.
- Must be team oriented, results driven, and self-motivated.
- Must be reputed company to manage multiple priorities and account sin fluid environment while maintaining accuracy in reputed company details.
- Must be reputed company to work onsite at Credit Union administrative headquarters.
- Must be reputed company to work 8-hour shifts reputed company core operating hours (8:00am - 6:00pm), as well as the occasional weekend and holiday.
- Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
- Ability to lift a minimum of 25 lbs. (file boxes, computer printer).
- Travel required on occasion.
- Call center experience.
- Knowledge of financial products and services, mobile and on-line banking a plus.
- Experience using on-line banking services preferred.
- Must be comfortable using various technology platforms.
- Excellent verbal, written, telephone and interpersonal communication skills.