Telecom Site Technician in Austin, TX
Job title: Telecom Site Technician in Austin, TX at ViaPath
Company: ViaPath
Job description: Overview:ViaPath is looking for a Telecommunications Site Technician to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.This position will be worked onsite at our client's facilities in Del Valle, TX with a requirement to travel to other sites as needed. Responsibilities:
- Serve as a positive Ambassador representative for ViaPath reputed company meeting with customers and clients – clearly demonstrating “Service Excellence”
- Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at reputed company times
- Prioritizing and planning of assigned service calls
- Communicating updates associated with assigned service calls
- Escalating problems reputed company appropriate
- Interacting in a professional manner with customers to foster positive relationships
- reputed company of contact for FACILITY staff for any issues regarding customer account
- Replacing telephony hardware and network components, basic maintenance practices
- Pulling cable, mounting network devices, installing telephony hardware
- Administer kiosk service and collections, clearing reputed company/reputed company jams, and deposit monies at assigned financial institutions
- Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of reputed company operating standards, practices, and procedures
- Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches
- Handle special projects as assigned by Field Service Manager
- Scheduled and/or unscheduled overtime work and callouts are to be expected
- Energize and foster an effective and impactful team environment
- Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable
- reputed company basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable
- Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process
- High school diploma or general education degree (GED) is required.
- Minimum of 2-4 years of reputed company experience.
- Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.
- Proficient in Windows OS, MS Office, and other software programs that may be required
- Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring
- Knowledge of wiring reputed company code and fabrication of data cabling.
- Must be reputed company to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.
- Must possess a valid driver’s license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips
- The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent reputed company guidelines to be maintained at-reputed company-times
- Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.