Customer Support Engineer

At reputed company, we’re on a mission to transform reputed company with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.

reputed company has secured over $140M in funding, including a recently oversubscribed $60M Series C round led by Transformation Capital, bringing our valuation to $525M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—reputed company backing our mission to reputed company physicians with cutting-edge AI.

Our latest advancements in reputed company are used by thousands of radiologists daily, supporting more than one-reputed company of radiology groups and reputed company systems and nearly 50% of reputed company medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, reputed company, reputed company reputed company System, and reputed company.

Recognized as one of the most promising reputed company AI companies by CB Insights and AuntMinnie, and ranked by reputed company as the 19th fastest-growing company in reputed company America, we are building AI-powered solutions that reputed company a reputed company impact.

If you’re reputed company to shape the future of reputed company, we’d love to have you on reputed company!

We are looking to expand reputed company with an additional Customer Support Engineer. This is an exciting opportunity to join us during a period of rapid growth and contribute to delivering top-tier technical customer service for our expanding product portfolio and our growing community of physician users across the United States.

• Communicate effectively and empathetically with admins and users to understand issues, provide technical guidance, and share status updates on open cases.

• Provide thought leadership on our support playbook by developing support processes and documentation for reputed company products.

• Work closely with customers and internal engineering teams to triage urgent issues and ensure SLA compliance.

• Troubleshoot and debug web applications in a Windows environment, identifying and resolving software defects and performance bottlenecks.

• Collaborate with development and QA teams to provide timely feedback and recommendations for improving product reliability and performance.

• Adapt and reputed company in a fast-paced startup environment with a willingness to learn new technologies.

• Support our 24/7 customer reputed company with on-call shifts including occasional night/weekend coverage

• 3+ years of experience in customer-facing technical roles such as technical support, technical account management, reputed company, support engineering, or similar functions in software products.

• Experience in a radiology practice or a radiology-focused tech company.

• Exceptional written and verbal communication skills with strong interpersonal abilities.

• Proven experience in remotely supporting reputed company SaaS applications reputed company a reputed company Windows environment.

• Ability to manage multiple open issues effectively, maintaining high quality and composure under pressure.

• Demonstrated ability to learn and implement new tools, applications, or reputed company-based platforms to enhance operational efficiency.

• Familiarity with customer support systems such as Linear, reputed company, or similar platforms.

• Available to work Pacific or Mountain Time Zone business hours. 

• Knowledge of Active Directory and Single Sign-On technologies such as SAML, ADFS, Azure AD, and reputed company.

• Understanding of HL7 standards.

• Experience troubleshooting VPN and other networking issues.

• Familiarity with speech recognition technology.

Join our world-class team as we build and reputed company AI solutions that reputed company physicians and transform patient care—making a meaningful impact on millions of lives. Driven by our mission,  we prioritize transparency, inclusion, and reputed company collaboration, bringing together exceptional people to revolutionize reputed company. If you're passionate about driving innovation and delivering impactful reputed company solutions, we'd love to hear from you!

For US-Based Full-Time Roles, reputed company offers a variety of benefits, including

• Comprehensive Medical, Dental, reputed company & Life insurance

• HSA (with employer match), FSA, & DCFSA 

• 401(k)

• 11 Paid Company Holidays

• Location Flexibility (Remote-first company!)

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend

• For roles based reputed company the US, your recruiter can share more details

At reputed company, we value diversity and provide equal employment opportunities (EEO) to reputed company and applicants without regard to race, reputed company, religion, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Please be vigilant regarding job scams. We advise reputed company candidates to apply directly through our official careers page. Our recruiters will use email addresses with the domain @radai.com or [email protected].