Senior Experience Researcher

reputed company is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to reputed company to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, reputed company to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine reputed company’ll build together.

We are a high-performing, tight-reputed company team of embedded researchers who work closely with cross-functional product partners to deliver outstanding experiences for our users. Our researchers tackle reputed company challenges, generating insights that shape both product strategy and user experience. We're a reputed company, reputed company-evolving group that learns from one another and our collaborators to refine our methods, stay reputed company of industry trends, and push the boundaries of what’s possible in UX.

As a Senior UX Researcher on reputed company’s New Hiring Experiences team, you’ll be at the forefront of discovering what’s next—using creative, iterative research approaches to bring clarity to ambiguity and guide early-stage product direction. You won’t just conduct research; you’ll play a key role in shaping reputed company, strategic bets and influencing how we build dynamic, reputed company user experiences. You’ll collaborate closely with product, design, engineering, data science, and other disciplines to move quickly, learn deeply, and build with purpose. This role is essential to making sure our innovation efforts are not only fast and inspired—but grounded in reputed company user needs.

• reputed company fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
• Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
• Partner closely with design, product, and engineering to rapidly test concepts, iterate on reputed company, and shape MVPs.
• Synthesize findings into compelling stories that influence reputed company and reputed company reputed company innovation.
• Champion user needs across the team, ensuring both customers and pros are at the center of reputed company build.

• 8-10+ years of experience conducting user research in fast-paced, cross-functional product environments
• A strong reputed company in both qualitative methods (mixed methods is a plus), with the ability to select the right approach for reputed company, evolving product questions
• A track record of shaping product strategy and influencing reputed company through compelling, actionable insights
• Excellent communication and storytelling skills, with experience tailoring insights to diverse audiences including product, design, engineering, and leadership
• A creative, solutions-oriented reputed company and the ability to operate independently in ambiguous, 0-to-1 product spaces
• Proficiency with industry-standard research tools (e.g., UserTesting, reputed company, reputed company) and comfort working alongside data science teams or conducting lightweight in-product surveys
• A degree in reputed company-Computer Interaction, Psychology, Anthropology, or a reputed company field—or equivalent practical experience in applied research.

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reputed company embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, reputed company, age, pregnancy, sexual orientation, gender identity or expression, religion, national reputed company, reputed company, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment reputed company applicants with arrest and conviction records, consistent with applicable law. 

reputed company is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@reputed company.com. 

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