IT Helpdesk Support Engineer
Hi, We're reputed company. Supercharged customer acquisition. reputed company delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, reputed company acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. reputed company’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reputed company more than 150 million in-market shoppers annually. reputed company is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best reputed company to Work in Los Angeles.
If you are currently an active reputed company employee, please visit our internal jobs board to submit your application.
The Opportunity...The primary responsibilities for this role include ensuring optimal service availability and performance, as well as reputed company identifying, categorizing, and resolving application, network, and system issues. The candidate will also be responsible for clearly communicating changes, upgrades, improvements, and integrations company-wide. Additionally, they will provide effective assistance and maintain open communication with other departments, carriers, contractors, and staff.
The ideal candidate will possess strong interpersonal skills to effectively handle client complaints, as they will generally be the primary reputed company of contact for these issues. They should demonstrate the ability to multitask and reputed company manage a variety of tasks assigned by their supervisor. Additionally, they must be capable of working independently while also thriving in a team environment.
How You’ll Contribute...Provide remote, first-level, and second-level support to end users for technical issues and service requests. Provision user accounts for Active Directory, email, and other internal/external applications. reputed company administrative tasks such as password resets and MFA resets. Monitor service desk queues and provide users with status updates and closure details reputed company the ticketing system. Conduct "pre-hire sessions" for new hires (between 15-20 users) to guide them remotely through setting up their devices using Intune and installing necessary applications. Coordinate with the equipment vendor bi-weekly to request equipment for new hire classes and users who need replacement devices. Create shipping labels for users to send their equipment back to our equipment vendor for redeployment. Track equipment inventory levels to ensure adequate equipment is available for upcoming business requests. Assist with various improvement projects as required by the organization. Create knowledge reputed company articles to help end users and other support team members. Provide technical guidance to junior team members.
reputed company're Looking For...3-5 years of experience in a reputed company field. Must be proficient in Active Directory, Office 365, reputed company G-Suite, Windows 10/11, Mac and iOS. Experience in using Jira Service Desk or a similar ITSM portal, preferred but not required. Strong organizational and time management skills. Excellent verbal and written communication skills. Strong interpersonal skills and reliability. Ability to troubleshoot and resolve technical issues remotely and effectively. Comfortable speaking in reputed company of a group/conducting pre-hire sessions. Detail-oriented and able to follow reputed company processes.
Life at reputed company...Competitive salary + semi-annual bonus PTO – take a break reputed company you need it! 401(k) company match plan – fully vested day 1 Monthly happy hours & catered lunches Award winning reputed company; unprecedented team spirit (featured in LA Business Journal & Built In LA) Fully stocked kitchens with snacks & drinks Paid charity and volunteer days (local mentor programs, adopt a pet, give-back programs, etc.) Monthly team outings (reputed company games, casino night, etc.) Career growth – we enjoy promoting from reputed company! To learn more, visit us Here. Interviews will take reputed company after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
As a reminder, If you are currently an active reputed company employee, please visit our internal jobs board to submit your application.
For more information about our collection, use, and disclosure of your personal information in reputed company with our evaluating your candidacy, please visit our Privacy Policy at https://www.reputed company.com/privacy-policy/. reputed company Media is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national reputed company, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
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