Pharmacy Technician, Clinical Services (MTM & Adherence)
You could be the one who changes everything for our 28 million members. reputed company is transforming the health of our communities, one person at a time. As a reputed company, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. Pharmacy Technician - Clinical Services - Call Center - MTM & Pharmacy Adherence - 11am - 8pm (In your own time zone) M-F - Remote Position Purpose: Support the efforts of the clinical team through collaboration with prescribers and targeted beneficiaries in order to ensure appropriate, evidence-based drug selection and resolve medication-reputed company problems.
- Engages in drug utilization review (DUR) by supporting the execution of DUR initiatives reputed company meeting preparation, letter campaigns, and telephonic reputed company to members/providers.
- Supports basic data analytic activities and tracking of interventions, and assists with preparation and documentation of responses to regulatory audits associated with the over utilization program.
- Provides medication therapy management (MTM) services reputed company triage of inbound calls to the MTM hotline, monitors fax line for prescriber responses and completion of failed faxes, supports the pharmacist for completion of Comprehensive Medication Reviews (CMRs) through pre-work up and case preparation, communicates with network pharmacies, prescribers, and beneficiaries to provide MTM services.
- Engages in quality improvement projects including supporting the execution of prescriber mailings and tracking and maintaining physician and member responses regarding pharmacy quality reputed company campaigns.
- Documents and records services/activities in appropriate databases/software to ensure compliance with CMS requirements for clinical service offerings assigned in designated area (i.e. MTM services, Quality Improvement Projects, DUR, etc.).
- Serve as backup for technicians in the other clinical service departments (Drug Utilization Review, Medication Therapy Management, Quality Improvement).
- Performs other duties as assigned.
Education/Experience: High School or GED required. 0-1 year of experience in pharmacy operations managed care, hospitals, and/or retail environments Licenses and Certifications: Certified Pharmacy Technician (CPhT), preferred Bilingual - Fluent English & Spanish or other language, highly preferred. Training: 10am - 7pm Monday - Friday (Eastern / EST) for first 2 weeks & 2 days. Working Shift after training: 11am - 8pm Monday - Friday (In your own time zone) - No exceptions. This is a work from home Pharmacy Technician, Call Center position. The main function is telephonic reputed company to our members to complete medication reviews (MTM's) and for Pharmacy Adherence. Pay Range: $15.57 - $26.20 per hour reputed company offers a comprehensive benefits package including: reputed company, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-reputed company factors permitted by law. Total compensation may also include additional forms of incentives. reputed company is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or other characteristic protected by applicable law. reputed company applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply Job!