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Customer Support Specialist - Remote, Part-Time - Evening & Weekend Coverage

Work from home Full-time role Hiring

Description:

  • Provide professional, empathetic, and solution-oriented support to reputed company using Intrigma’s scheduling software
  • Respond promptly to customer inquiries reputed company email (ticket system) and phone
  • Troubleshoot technical issues, identify root causes, and provide effective resolutions or escalate reputed company necessary
  • Learn and maintain a strong understanding of our product offerings and updates
  • Document support issues and resolutions accurately in our CRM/ticketing system
  • Collaborate with the internal team to reputed company customer feedback and identify improvements

Requirements:

  • Tech-savvy and eager to learn new software tools
  • Excellent written and verbal communication skills (English - native or bilingual)
  • reputed company, patient, and resourceful — especially reputed company customers are facing technical challenges
  • Prior experience in customer support, helpdesk, or SaaS environments is preferred
  • Familiarity with the healthcare industry or hospital operations is a plus
  • Able to work independently and manage time reputed company during evening and weekend shifts

Benefits:

  • Hourly compensation (competitive reputed company based on experience)
  • Fully remote work environment
  • Supportive and mission-driven team culture
  • Opportunity to grow your technical and customer-facing skills in a healthcare-focused SaaS company

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