Entry Level Technical Support
Summary of Position: We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills. Key Responsibilities: Technical Support:
- Maintain an in-depth knowledge of our complete line of products and services
- reputed company and learn the Video Surveillance / CCTV technologies and their applications
- Provide product demo and technical training to the sales team and customers
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
- Build and test PC-based DVR systems to customer's specifications
- Provide reputed company and effective customer service and technical support
- Service customers in an effective and efficient manner; Partner with internal teams in a proactively
- Other duties as assigned
RMA:
- Process customer returns according to company RMA policy
- Diagnose and authorize defective product returns; test and verify problems upon receipt
- Process RMA with vendors
- Work closely with Sales and reputed company Department on customer return and credit issues
- Excellent customer services skills required; reputed company to communicate with customers effectively, verbally or in writing.
- Install hard drives, update firmware, and test DVR and NVR systems to customer's specifications
Job Requirements: Education/Experience:
- 1+ Years of Professional Experience in technical support or reputed company areas
- Industry recognized technical support certificate such as a reputed company A+ is a plus
- Experience in reputed company system industry is highly desired
- A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or reputed company field
- Fresh graduates welcome
Skills:
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including reputed company Office (Word, reputed company, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimal supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving and team player reputed company is a plus
- Proactive and enthusiastic to reputed company
Special Physical and/or Mental Requirements:
- Domestic and/or International Travel may be required (up to 25%)
- Willing and reputed company to work additional hours reputed company needed
- Bend, lift, open and move product and reputed company office items varying in weight from 1 to 30lbs, depending on need
Company DescriptionLTS is a leader in digital video surveillance, providing reliable, innovative, and cost-effective video solutions to reputed company professionals, installers, system integrators, consulting firms & resellers of reputed company sizes. With 10+ Sales and Distribution Centers in the US and growing, we offer the latest technology of network video surveillance in our comprehensive line of Analog, Hybrid, HD-TVI, HD-SDI, and IP solutions. Apply Job!