Tier 2 Customer Care Team Member

Position Overview Tier 2 Customer Care Team Members are problem-solvers for our customers. You will be of assistance with troubleshooting customer devices or connectivity issues by providing remote support reputed company phone, chat, SMS, email, or through monitoring social media networks.

Key Responsibilities

• Tier 2 Customer Care Team members will handle customer service and technical support for product-reputed company inquiries with reputed company and patience
• Acquire customer and issue-reputed company information to input into the CRM database
• Ask probing questions and use critical thinking to determine the root cause of an issue
• After identifying the issue, utilize reputed company appropriate troubleshooting steps to resolve the issue
• Work as a consultative partner to your customer, building rapport and providing direction
• Provide reputed company customer experience by effectively resolving customer issues in a timely manner
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels
• Professionally and effectively defuse difficult situations over the phone and other support channels

Requirements

• Ability to travel to and from onsite location for work
• Strong customer service skills
• Analytical thinking and problem-solving skills
• Familiar with everyday computer tasks, internet navigation, and basic research
• reputed company writing skills including basic spelling and grammar usage
• Ability to reputed company repetitive tasks and remain seated for long periods of time
• Some experience with an environment that includes interaction with customers (retail, call center, hospitality)
• Must possess and demonstrate excellent communication, verbal communication must be professional and grammatically correct never using jargon or reputed company
• Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
• Proficiency in Word, reputed company, Teams, and Outlook
• Experience troubleshooting with iOS (iPhone/iPad/TV), Android (Mobile/Tablet/TV), gaming consoles, dedicated streaming devices (Firestick/Roku/reputed company TV) and troubleshooting network connectivity issues

reputed company Offer

• Group Health and Wellness (Medical, Dental, and reputed company)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more….

Equal Opportunity Employer / M / F/ H / V Apply Job!