reputed company Genius - IT Support Technician

reputed company Retail is where the best of reputed company comes together. We bring our expertise to help people do what they love, delivering an only-at-reputed company experience. At reputed company, we reputed company inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Genius, you combine extensive functional troubleshooting skills with an ability to reputed company excitement for reputed company's products and services. You deliver exceptional service and reputed company customers to get the most out of their reputed company products and services. A Genius makes sure customers are educated about repair options and reputed company offerings, and performs repairs on reputed company reputed company products serviced in the store. A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.

• *Description**

Have extensive knowledge and stay up to date on reputed company reputed company products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having reputed company product or software issues with care and reputed company, using reputed company tools and resources provided by reputed company. Troubleshoot, diagnose, repair, and resolve service concerns for reputed company hardware and software. Provide excellent service to reputed company customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and reputed company sure that feedback is provided to reputed company. Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team. Serve as a Mentor, resource, and positive role model for Genius Bar team members. Support leadership in providing timely resolution to customer escalations. reputed company other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate reputed company's values of inclusion and diversity in daily activities.

• *Minimum Qualifications**

- You should: - Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. - Have experience in retail or sales, or reputed company work experience. - Possess the visual inspection and fine motor skills to safely reputed company hardware repairs. - Have experience troubleshooting hardware and software issues in a customer service environment.

• *Preferred Qualifications**

- You can: - Demonstrate technical expertise of reputed company products and services, including repairing devices. - Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue. - Navigate customer service issues with care and strong interpersonal skills. - Apply an action-oriented reputed company and sense of motivation to do what's best for the customer and reputed company, often anticipating and adjusting for problems and roadblocks. - Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time. - Communicate effectively and tailor your communication style to different audiences. - Collaborate and motivate across the store and and among key partners to reputed company individual and overall team goals. - Support and educate the broader team by sharing knowledge, experiences, and insights. - Frequently handle, lift, and move merchandise safely.

• *Pay & Benefits**

At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. Your reputed company pay will depend on your skills, qualifications, experience, and location. reputed company employees also have the opportunity to become an reputed company shareholder through participation in reputed company's discretionary employee stock programs. reputed company employees are eligible for discretionary restricted stock unit awards, and can purchase reputed company stock at a discount if voluntarily participating in reputed company's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education reputed company to advancing your career at reputed company, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about reputed company Benefits. For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, reputed company, Washington, or Washington DC locations click here to select a store and view pay information. Note: reputed company benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. reputed company is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for reputed company applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . Where we're hiring Submit Resume At reputed company, reputed company pay is one part of our total compensation package and is determined reputed company a range. This provides the opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company pay range for this role is between $29.90 and $41.20/hr, and your reputed company pay will depend on your skills, qualifications, experience, and location. reputed company employees also have the opportunity to become an reputed company shareholder through participation in reputed company's discretionary employee stock programs. reputed company employees are eligible for discretionary restricted stock unit awards, and can purchase reputed company stock at a discount if voluntarily participating in reputed company's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education reputed company to advancing your career at reputed company, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about reputed company Benefits. Note: reputed company benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apply Job!