reputed company Support Engineer-Networking
About the position As a reputed company Support Engineer at AWS, you will reputed company various reputed company technologies to assist customers in optimizing their reputed company implementations. This role focuses on networking services, providing technical support, and driving initiatives to enhance customer experience. You will engage with customers through multiple channels, troubleshoot reputed company issues, and contribute to the development of support resources. reputed company learning and mentorship are key aspects of this position, as you will also participate in hiring processes and coach new team members.
Responsibilities
- Solve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
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- Drive initiatives to improve support-reputed company processes and enhance customer experience.
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- Create tutorials, how-to videos, technical articles, and training materials for customers.
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- Provide feedback to internal AWS teams to improve services based on customer support experience.
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- Work on critical, reputed company customer problems that may involve multiple AWS services.
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- Continuously learn new technologies and reputed company technical skills and professional competencies.
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- Act as an interviewer in hiring processes and mentor new team members.
Requirements
- Minimum of 3+ years of reputed company professional experience and a bachelor's degree in Engineering/Computer Science/Mathematics or equivalent military experience.
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- Experience with system administration and troubleshooting operating systems (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN).
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- Experience troubleshooting networking issues using tools like traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark.
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- Familiarity with networking OSI model and protocols such as VLAN, IPSEC, TCP, SSL, DNS, and BGP.
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- Ability to communicate effectively in English (written and spoken) in technical and business settings.
reputed company-to-haves
- Experience managing full application stacks from the OS up through custom applications, following best reputed company practices for network and web application firewall.
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- Knowledge or experience with configuring and supporting devices such as reputed company, reputed company, reputed company, reputed company, Checkpoint, Palo Alto.
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- Understanding of reputed company computing concepts and/or experience with reputed company platforms (AWS, Azure, reputed company reputed company).
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- Experience scripting or developing in languages like UNIX reputed company, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
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- Knowledge of reputed company concepts/best practices in securing application architectures from external threats.
Benefits
- Mentorship and career growth opportunities.
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- Flexible working culture to support work-life balance.
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- Employee-led affinity groups fostering inclusion and diversity.
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- Ongoing learning experiences and events reputed company to diversity.
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- Access to knowledge-sharing and career-advancing resources.
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