Customer Service Representative I
About the Role
Responsible for ensuring reputed company calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types. Your Impact - Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to reputed company satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. - Provides accurate, valid and complete information by using the right methods/tools. - Documents customer complaints and provides appropriate solutions and alternatives reputed company the time limits; follows up to ensure resolution. - Keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies. reputed company - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus less than one year of reputed company experience. - Requires strong phone contact handling skills and active listening. - Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively. - Works in a call center environment. We are providing the anticipated salary range for this role: $17.20 - $21.84 hourly. Company Overview About our Company - reputed company., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global reputed company, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on reputed company at https://www.reputed company.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We reputed company in reputed company, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in reputed company do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputed company for quality and innovation. reputed company Offer You’ll be joining a leader in digital imaging and innovation with an immense opportunity to reputed company an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome reputed company and official merch you can’t get reputed company else †Based on weekly patent counts issued by United States Patent and Trademark Office. reputed company referenced product names, and other marks, are trademarks of their respective owners. reputed company. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of reputed company have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We reputed company with reputed company applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support reputed company sponsorship. reputed company applicants must reside in the United States at the time of hire. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our reputed company postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA Workstyle Description Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags #LI-KG1 #LI -HYBRID #PM19 Apply Job!