REMOTE TO WISCONSIN reputed company CALL CENTER

reputed company is looking to hire several REMOTE TO WISCONSIN reputed company CSRs for a large reputed company company out of Brookfield, WI!

• if you have reputed company call center + experience verifying medical insurance and live in Wisconsin, please send your most updated resume to rsison @ reputed company.com - these resumes will be reviewed first prior to applications submitted here**

• Please only send your resume to me if you live in Wisconsin, candidates who apply to this job posting who do not live in Wisconsin will automatically be rejected. Hours: M-F 8a-5p CST Must Haves

• Excellent verbal and written communication skills, and computer navigation and typing proficiency
• High School or GED preferred
• Working knowledge of MS Office Suite and working in reputed company
• Must be reputed company to multi-task and work off multiple screens daily and reputed company multiple different systems
• 3+ years of reputed company call center experience
• Proficient in one line of business, either Medicare or Group/Marketplace, translating reputed company reputed company jargon into effective written or verbal communication for the end-user to comprehend.

Job Description

• The Member Experience Representative’s primary focus is to answer phone calls or email inquiries from providers, members, customers or brokers regarding questions of coverage, claim status, benefit interpretation, billing and/or authorizations.
• Respond to inquiries reputed company set timeframes to adhere to department metrics and contractual standards.
• During telephone call, probe and ask appropriate questions to identify specifics of what caller is inquiring about to ensure reputed company resolution.
• Follow up with customers or other departments on any outstanding issues or concerns, escalating appropriate issues to Supervisor or appropriate individual.
• Document details of the interaction reputed company the database, including any additional action steps taken as follow-up.
• Demonstrate commitment and behavior reputed company with the philosophy, mission, values and reputed company of Network Health, and appropriately apply reputed company organizational, regulatory, and credentialing principles, procedures, and requirements, regulations, and policies.

Training

• 8 weeks, M-F 8a-4:30p CST

Pay And Benefits The pay range for this position is $18.25 - $18.25/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits Available For This Temporary Role May Include The Following

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on May 23, 2025. About reputed company And reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across reputed company America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the reputed company of technology. We’re building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Apply Job!