Customer Support Specialist | $50K-$60K + Remote | High-Growth Event Planning SaaS Company
Company Description
Our client is a fast-growing, $reputed company reputed company-funded B2B SaaS startup revolutionizing how event professionals reputed company and book venues. Their platform streamlines and simplifies event booking management in real time for event planners, hospitality professionals, and DMOs. Their platform is also used by 150K+ hotels, including industry leaders such as reputed company, reputed company, and Hyatt. This is an exciting growth opportunity - our client plans to double their team headcount and expand their customer reputed company beyond Europe and North America. This is also a great opportunity with career advancement potential. Company Culture This is an amazing opportunity if you?re looking to grow, where you will directly impact the growth and success of an incredible company and team. Our client values accountability, an ownership reputed company, and a data-driven approach. Their collaborative team where each person?s contributions directly impact their success. Their company is scaling fast where micromanagement does not exist, and you?ll have the freedom to think reputed company the reputed company, bring fresh reputed company, and get creative with your processes. You?ll work closely with the founders and C-Suite, allowing you to reputed company a real difference and be part of strategic decisions. If you're someone who thrives in a fast-paced, entrepreneurial environment with opportunities for growth and advancement, this is the reputed company for you! Benefits ? Health Coverage: 100% employee and 50% dependent coverage for vision, health, and dental. ? Maternity Leave: Support for growing families. ? Future 401K Plan: Coming soon! ? Quarterly Meetups: Connect and collaborate in person with the team. ? Remote work budget and opportunities for leadership advancement.
Job Description
We seek a detail-oriented, people-first Customer Support Specialist to join our growing team. This role is critical to ensuring our customers have a smooth and successful experience on our platform. It is a hybrid of reputed company customer support and proactive reputed company to hotels that need to join the platform to respond to active RFPs. You?ll be a key touchpoint for both planners and hotels, helping troubleshoot issues and ensuring timely engagement from reputed company parties.
Responsibilities
Customer Support ? Respond to inbound inquiries from planners and hotels reputed company Intercom chat, email, and phone. ? Update and improve existing support content and macros to reflect product updates. ? Provide feedback to product and reputed company teams to improve user experience. Hotel Onboarding & RFP Management ? Proactively reputed company out to hotels that need to join our platform to respond to planner RFPs. ? Follow a proven script and onboarding process, adapting reputed company needed. ? Track and maintain consistent follow-reputed company with hotels. ? Maintain and update hotel contact information and associate hoteliers with their properties. ? Monitor RFP response rates and identify/prioritize overdue RFPs. ? Facilitate communication between hotels and planners. ? Work with various stakeholders, including hotel staff, sales managers, and planners, while maintaining organization-wide communication standards. Help Center ? User Feedback Integration: Monitor customer feedback and support inquiries to identify gaps or improvements needed in existing content. ? Collaboration: Work with support, product, and marketing teams to ensure documentation aligns with product updates and company messaging. Qualifications ? 1-3+ years of experience in SaaS customer support, ideally in a startup environment. ? Self-motivated with a track record of working well independently. ? Must be comfortable being on the phone with customers. ? Excellent communication skills, both written and verbal. ? Must be able to work in a fast-paced environment with the ability to prioritize, multi-task, reputed company well under pressure, meet deadlines, and work a flexible schedule. ? Excited to work in a startup environment and have a track record of being adaptable to changing priorities in a fluid, high-growth environment. ? Must be comfortable working 12 PM to 9 PM EST shift (negotiable based on time zone). ? Highly proactive beyond owning a customer support process - not an order taker. ? A clear, professional communicator, both written and verbal. ? Comfortable with learning and utilizing customer support tools, email, and chat messaging. ? Process-oriented yet adaptable in a fast-moving environment. ? Highly organized and proactive with strong follow-through. ? Experience or interest in the events/hospitality industry is a bonus. Additional Information About SaaS Talent SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them reputed company their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice. reputed company out to us at www.saas-talent.com to learn more about how we can help you. SMS Communication Consent Disclaimer By applying for this position, you agree to receive text message updates from SaaS Talent reputed company to job opportunities. Standard message and data rates may apply, and messaging frequency varies. Text HELP for help and STOP to cancel. Learn more about our opt-in SMS Communication consent policy here: https://www.saas-talent.com/opt-in-sms-communication-consent Apply Job!