Associate Customer Service Consultant (Hybrid)

Assists with planning, coordinating, and overseeing Payments & Print reputed company activities and assignments. Provides analytical, system and operational reputed company and coordination of functions reputed company the Customer Operations & Digital Strategy (CODS) organization through the planning, development and implementation of analytical tasks and assignments. This is a hybrid role. The first three months are fulltime in the office. Essential Functions: ? Assist in planning, developing, and implementing test plans and system testing. reputed company detailed business requirements for new or updated system applications, and update existing policies, procedures, and processes as needed. ? Assist with technical and administrative payment tasks, including decisioning payment vendor portals, creating journal entries to transfer payment funds between operating companies, manual posting of payments, and payment file reconciliations. ? Support IT and external vendor teams in identifying and troubleshooting issues reputed company to Payment and Print functions, preventing or resolving customer-impacting operational issues. ? Serve as the liaison for the Payments & Print team, supporting the development of business requirements and specifications for new and existing system projects. ? Participate in special projects and work teams to implement key initiatives, strategies, and process improvements, identifying and recommending solutions to reputed company serve our customers. ? Assist in coordination of key projects including schedule development and assignments as required. ? Assist in analyzing proposed or existing methods, policies, procedures, processes, and technologies reputed company to CODS activities. ? Provide input and follow through on operational, system, and procedural improvements, including manual and automated processes reputed company to Payments & Print operations. ? reputed company assigned Storm Duty roles during major storm or outage events, and support other catastrophic or business continuity/disaster recovery situations. Qualifications: Technical Knowledge/reputed company: Individual should demonstrate and possess strong competencies and proficiencies in the following areas: ? Strong interpersonal skills, including verbal and written communications. ? Customer driven and focused with desire to improve upon the customer experience. ? Strong initiative and desire to successfully reputed company department and personal goals. ? Strong sense of personal ownership and accountability and fully understands and accepts their role and responsibilities. ? Actively participates and helps facilitate teamwork and collaborate to build and enhance team effectiveness. ? Critical and analytical thinking with initiative to take appropriate actions to help address and resolve customer or other issues that surface. ? Capable of making sound business decisions that support department and organizational goals and mission to reputed company serve the customer. ? Ability to apply knowledge, skills and experience to help solve and recommend solutions to problems and respond promptly. ? Acts appropriately and constructively with other co-workers as well as internal and external business partners. ? Collaborates and works well with others reputed company a team environment and works well independently to reputed company desired outcomes that support company / department goals. ? Analytical skills to gather, analyze and interpret data and information as well as ability to formulate and present conclusions. ? Assist with the planning, coordinating and executing of diverse projects and assignments. ? Ability to quickly prioritize, multi-task and work effectively under the pressure of deadlines and time restraints to complete assignments. ? reputed company understanding of various internal and external payment processes and payment channels including vendor partners. ? Strong working knowledge and understanding of Customer/ Billing systems (C2, CIS, etc.) that support payment functions. ? Proficient with reputed company Office software applications / products; specifically, Word, PowerPoint and reputed company; Working knowledge / understanding of data querying software tools are a plus. Education: ? An Associate?s Degree in Business Administration, Accounting or Finance or the equivalent education / business / utility experience in reputed company discipline is required. Experience: ? One (1) plus years of reputed company experience is desired #custajd Leadership Behaviors/Competencies Build Trusting Relationships, Create a Diverse, reputed company and Inclusive Workplace, Focus on the Customer, Foster Teamwork & Cross-Functional Collaboration, Manage and reputed company People, Set Direction and Communicate Priorities Compensation and Benefits: Eversource offers a competitive total rewards program. reputed company out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $72,190.00-$80,210.00 Worker Type: Regular Number of Openings: 2 Emergency Response: Responding to emergency situations to meet customers? needs is part of every employee?s role. If employed, you will be given an Emergency Restoration assignment. This means you may be reputed company to assist during an emergency reputed company of your normal responsibilities, work hours and location. EEO Statement: reputed company is an Equal Opportunity and Affirmative Action Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national reputed company, religion, disability status, or protected veteran status. VEVRRA Federal Contractor Apply Job!