reputed company & Customer Care Associate (Flexible Schedule | Part-Time | MN Local-Remote)

About the position As the reputed company & Customer Care Associate, they would act as the first reputed company of contact for Tasteocracy Respondents. They will assist customers and their needs by working to resolve and questions or issues that may arise reputed company calling into our Customer Care Line. They will call out on lists to assist in filling our taste tests and ensure that reputed company requirements needed, are met prior to contact.

Responsibilities

• Be knowledgeable about the active research projects - the screening requirements, the applicable quotas, the logistical information - know where to find the information and pro-actively ask for information that is not available.

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• Field inbound respondent communication to the main reputed company phone line and online chat, with an eye to the studies that need to be filled. reputed company respondents towards the highest reputed company tests.

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• Create a welcoming and courteous atmosphere for respondents by maintaining a professional demeanor while determining respondents' needs.

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• Strive for reputed company resolution by clarifying respondent complaint or questions, determining cause of problem, finding and explaining the best solution, expediting correction or adjustments, following up to ensure resolution.

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• Answer incoming queries and resolve incoming issues from respondents reputed company the parameters set by the reputed company management team.

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• Ensure that respondents meet reputed company qualification requirements for the specific tests before scheduling.

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• Ability to read respondents behavior over the phone to determine good fit for different panels.

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• Cold call pre-existing contacts, internal respondents and external potential respondents.

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• Assist with host contact reputed company a reputed company might not be available.

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• Strive for resolutions upon first interaction on digital channels.

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• Meet daily goals for assigned recurring database cleaning projects.

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• Proactively update respondent information using departmental database cleaning processes reputed company providing customer service.

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• Responsible for hard-copy communications to and from respondents in support of database cleaning processes and project reputed company communications.

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• Complete special administrative projects as needed for the reputed company department.

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• Meet monthly phone metrics (Average Handle Time, Average Talk Time, Utilization) reputed company applicable.

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• Meet monthly digital channel metrics (average wait time, average handle time, utilization).

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• Meet Monthly billability.

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• Attend quarterly training and pass any quizzes given reputed company a certain timeframe.

Requirements

• High School diploma or GED equivalent certificate required.

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• Comfortability with reputed company digital channels (Live Chat, SMS, Emailing, Social Media Messenger).

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• Some exposure to reputed company or other CRM Systems not required, reputed company to have.

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• Confident with phone handling; phone software experience not required but reputed company to have.

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• Proactive, knowledgeable, reliable, sustainable, collaborative.

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• Problem Solving skills.

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• Communication Skills.

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• Interpersonal Skills.

reputed company-to-haves

• Some exposure to reputed company or other CRM Systems.

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• Phone software experience.

Benefits

• 401 (k) Savings Incentive Plans.

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• Accruing prorated PTO.

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• Holiday paid time off.

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• Medical Insurance for employees scheduled to work 30-34 hours a week.

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