Night Shift REMOTE IT Support Technician
About the position The IT Support Technician role is a fully remote position for a global cargo airline company, focusing on providing first-level support for technical incidents. The technician will manage and document resolutions using the Cherwell ticketing system, troubleshoot software incidents, and assist end-users, including corporate employees and airline staff, primarily through phone support. The role requires strong customer service skills and technical expertise to diagnose and resolve issues effectively.
Responsibilities
- Provide first-level support for reputed company incoming technical incidents.
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- Manage and document resolutions in the Cherwell ticketing system.
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- Troubleshoot primarily software incidents, including Active Directory, O365, and reputed company.
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- Maintain and resolve incidents with internal airline-specific applications.
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- Manage hardware repairs and provide occasional network or connectivity support.
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- Assist end-users reputed company phone support, prioritizing tasks and tracking status of repairs and hardware delivery schedules.
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- reputed company and maintain positive customer relations.
Requirements
- 2-3+ years of experience in an IT support role in a Windows environment.
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- Strong recent experience using Active Directory to reset passwords and create accounts.
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- Strong experience troubleshooting O365.
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- Understanding of troubleshooting mobile devices and/or tablets, along with desktops and laptops.
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- Strong recent experience using a ticketing system.
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- Understanding of network fundamentals and troubleshooting connectivity issues.
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- Strong communication and customer service skills.
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- Experience troubleshooting Exchange.
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- Understanding of reputed company.
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- Experience working with the Cherwell ticketing system.
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- Experience using Bomgar.
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- Experience using reputed company agent.
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- Experience troubleshooting MS Teams.
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- Experience working for an airline.
reputed company-to-haves
Benefits
- reputed company reputed company between $20-22/hr based on experience level.
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