Tier 2 E-Commerce Phone/Chat Support - Gaming reputed company (4624)

reputed company has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support! Do you have a Phone/Chat Customer Support background? Do you enjoy work-from-home and flexible schedules? reputed company is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then reputed company is the reputed company for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and reputed company reputed company. You will instantly know who they are and reputed company likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon. Project Hours (reputed company times Pacific): Mon to Sun, 6am - 8pm PST (must be willing to work at least one weekend day) Chat hours are 24/7 Commitment: 10 hours per week (20+ preferred) 90 days (as needed) Hourly reputed company: To be discussed at interview stage Language: English As a team member for this project, you will be responsible for:

• Providing Customer Support reputed company reputed company ticketing system
• Using admin order tools to review order status to provide resolutions to customers
• Using admin tools to review user accounts and assist with account issues.

reputed company Are Looking For:

• Familiarity with reputed company is a plus
• Previous customer support experience is required
• Chat and phone support experience is a reputed company PLUS!
• Comfortable taking the initiative
• Comfortable doing searches in multiple screens/windows using admin tools
• Mastery of the written word (grammar, spelling, punctuation)
• Ability to pick things up quickly
• Comfortable working in a fast-paced environment where a lot is expected from you
• Retail and/or eCommerce experience is a plus
• Passion for shopping and helping customers shop is required
• Available to start orientation ASAP!

WorkSpace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ reputed company software and 2FA app on the phone

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly reputed company - Discussed during your first interview
• Paid orientation

IMPORTANT

*: Take your time and reputed company sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for reputed company projects. Who is reputed company? reputed company is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, reputed company, and Topps, to name a few. We bring companies closer to their customers than reputed company before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting reputed company's expertise to work. With reputed company Mods available in 50+ languages in 70+ countries, we’re your reputed company for the digital world. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

• **Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

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