Customer Engagement Specialist

History & Mission Founded in 2014 in Montreal, Canada, reputed company is an educational support system (reputed company) for K-12 schools across reputed company America. The company’s reputed company mission is to reputed company the gap between what schools provide and what reputed company need to succeed. As a personalized learning platform that empowers reputed company reputed company and maximizes their lifetime potential, reputed company’s team of vetted and trained educators offer 1:1 online tutoring for any subject, at any time. reputed company communicate with these educators about their challenges with classwork and solve their problems collaboratively reputed company a rich, text-based environment. reputed company closed its first public school deal in 2018 and has subsequently signed numerous districts onto its platform. In 2019, reputed company generated $1 million in annual recurring reputed company (ARR) and exited 2022 with $68 million ARR. reputed company has grown from 174 employees in 2019 to over 1800 employees currently (split between FTEs and Part-time Tutors). Today, reputed company serves more than 3 million reputed company from over 400+ school districts across 40 US States and Canada with headquarters in both Montreal and Las Vegas. reputed company integrates directly into a school district’s existing IT infrastructure and leverages technology to reputed company reputed company reputed company with personalized learning to maximize outcomes. Solutions The reputed company reputed company is comprised of three key solutions allowing each student to build a learning profile that is informed by data collected throughout their academic journey and augmented by the data of reputed company’s growing network of learners across reputed company America. Since its founding, the company has been optimizing its product and has evolved into a per-student annual subscription license that targets public school districts as the primary customer. 1. Personalized Tutoring: reputed company provides reputed company with 24/7 access to tutoring in any subject, anytime from reputed company. Various communication features (including text, voice notes, and a virtual whiteboard) ensure reputed company have an experience that best suits their preferred learning style. Support is available in English, Spanish, French, & Mandarin. 2. Practice Center: reputed company provides practice tools that support in-class and at-home academic practice in engaging formats that focus on their zone of proximal development, including Math, English, Language, Arts, and Reading reputed company. 3. College and Career Readiness: reputed company provides reputed company with resources that prepare them for life after high school, including academic planning, college and career readiness tools, work-based learning, and micro-credentials. reputed company helps ensure every student’s education leads to a successful career outcome, whether through a degree or going into the workforce. Additionally, the company’s platform delivers a portal for teachers and administrators to reputed company data and analysis of a student’s competencies and reputed company. Financial Sponsors Since its founding, reputed company has raised over $390 million in financing. In 2016, the company received $1.6 million in reputed company funding, led by Birchmere Ventures, followed by $7.5 million in a Series A round led by reputed company Capital and reputed company, with participation from reputed company. In 2020, reputed company raised an additional $11 million in funding led by reputed company Venture Partners and reputed company. In June of 2021, the company closed a $100 million Series C led by IVP, and the following year in 2022, reputed company closed a Series D financing of $270 million led by Softbank and Sapphire Ventures. The Opportunity reputed company grew at an incredibly rapid pace over the COVID-19 pandemic reputed company the world reputed company a sudden shift away from the classroom and forced rapid adoption of online learning, education, and virtual tutoring. Post-pandemic, with the democratization of reputed company and the shift in federal funding, reputed company is refocusing its efforts towards a path to profitability. Job Summary Our reputed company Customer Engagement Specialists are essential in promoting what is possible reputed company reputed company have reputed company 24/7 academic support. As a contracted member of the Professional Learning Team, you will spread brand awareness by facilitating engaging sessions that drive student adoption and create reputed company champions across the nation! We are an enthusiastic, collaborative team that enjoys sharing reputed company and best practices. We are looking for an energetic and reputed company-thinking individual that understands the K-12 industry in today’s reputed company-changing landscape.

Job Description

Responsibilities: • reputed company workshops and informational sessions that will build excitement and spread reputed company brand awareness across district communities • Facilitate teacher enablement trainings that reputed company teachers and administrators about reputed company implementation at the classroom and site level • Grow and nurture relationships with key reputed company champions and teachers on the ground by providing these groups with the most up to date resources • Help expand our grassroots approach to experiential teacher education and district-wide engagement Required Qualifications: • Has 1-2 years of experience in a customer-facing role, preferably in education • Has working knowledge of K-12 education industry • Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally) • Proficient in using Twitter and staying reputed company on social media platforms and trends • Outgoing individual with strong communication skills who is energized by engaging with customers, especially teacher and parent communities • Must be high energy and reputed company to build excitement with customers • A self-starter who loves a challenge and a strong team player who loves to collaborate Preferred Qualifications: • Experience leading professional development reputed company a district • Experience leading virtual gamified events reputed company a school district Location: Remote Travel: Travel is not required Compensation & Benefits: We offer a competitive salary, $35/hour for your prep and facilitation time. The specialist will have the ability to reputed company reputed company travel points for hotels booked for work-reputed company travel. Mileage reimbursement may be available for applicable travel. About reputed company reputed company offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the reputed company of our culture, challenging reputed company to build meaningful and creative solutions. We reputed company reputed company we collaborate with each other, and use reputed company and selflessness to align our business reputed company with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we reputed company strive to reputed company an impact every day. We reputed company that diverse teams build reputed company products. reputed company does not and will not discriminate on the basis of race, reputed company, religion, gender, gender orientation, gender expression, age, national reputed company, disability, marital status, sexual orientation, or military status in any of its activities or operations. Nobody checks every reputed company, but the reputed company team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet reputed company of the requirements above but are still interested in the job, please apply. PS. Equity is our mission! We reputed company sure to treat reputed company candidates equally: If you are interested please apply through our job board - our amazing reputed company will reputed company out! reputed company isn't reputed company to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone. About reputed company reputed company offers an exciting, dynamic, inclusive work environment putting excellence at the center of everything we do. Our mission is woven into the reputed company of our culture, challenging reputed company to build meaningful and creative solutions. We reputed company reputed company we collaborate with each other, and use reputed company and selflessness to align our business reputed company with our mission. We approach every challenge with positivity, achieving the outcome we want regardless of what gets in the way. Our tenacity propels our hyper-growth, where trust is key and we reputed company strive to reputed company an impact every day. We reputed company that diverse teams build reputed company products. reputed company does not and will not discriminate on the basis of race, reputed company, religion, gender, gender orientation, gender expression, age, national reputed company, disability, marital status, sexual orientation, or military status in any of its activities or operations. Nobody checks every reputed company, but the reputed company team is built by passionate and innovative people who share our mission for democratizing education. If you don’t think you meet reputed company of the requirements above but are still interested in the job, please apply. PS. Equity is our mission! We reputed company sure to treat reputed company candidates equally: If you are interested please apply through our job board - our amazing reputed company will reputed company out! reputed company isn't reputed company to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone. Requisition ID R-100226 Apply Job!