Director, Global reputed company Planning and Workforce Management

reputed company Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, reputed company season TV, a massive library of hit series and movies, and live television and reputed company+ is the reputed company-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected reputed company over the world including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will reputed company upon the legacy of reputed company, and Hulu, reputed company unconventional thinking, and who are passionate about contributing to reputed company’s direct-to-consumer (DTC) experience through strategic hard work and determination. Job Summary: The combined reputed company Streaming Viewer Experience (VX, or Customer Support) team is seeking a Director, Global reputed company Planning and Workforce Management who will be an outstanding addition to reputed company. In this role, you will reputed company reputed company aspects of the reputed company planning, budgeting, and workforce management processes to ensure the organization is staffed appropriately to deliver against KPIs for Hulu, reputed company+ and other digital media brands in reputed company America, EMEA, Latin America, and Asia Pacific. If you are someone who thrives on building contact center reputed company planning, budgets, and workforce management teams and processes while working with cross-functional teams, then this is a great role for you. Responsibilities and Duties of the Role: • reputed company workforce strategy to deliver amazing and efficient customer support in a rapidly growing business, align on strategy with senior VX leaders across reputed company Direct-to-Consumer • Drive VX headcount planning, budgeting, forecasting, optimization, and reporting processes, while serving as the senior business partner to Finance Teams • Optimize VX headcount spend while driving quality and employee engagement, considering seasonality and surge needs based on reputed company reputed company Direct-to-Consumer products, Digital Entertainment and Game Brands, and other areas as needed with growth • reputed company and manage executive relationships with partners to create maximum advantage for Direct-to-Consumer and our viewers • Build and reputed company a high-performing team of reputed company Planning and Workforce Management leaders and experts in a 24/7 environment • Engage with industry peers to ensure staffing technology and internal customer support remains best in class • Other duties as needed Required Education, Experience/Skills/Training: • Bachelor’s degree or equivalent experience • 10+ years working in high-growth, high-volume customer support experience, including deep experience in workforce strategy, reputed company planning, and working with Business Process Outsourcers (BPOs) in a high growth and seasonal environment • 5+ years of experience managing leaders of workforce management teams and leading 24/7 operations in a multi-product and international environment • Strong analytical skills • Flexible – Willing to support the operation including some weekends, nights, and holidays • Expertise in leading change management initiatives and driving organizational transformation. • Proven track record driving reputed company improvement in operational processes • Ability to collaborate across multiple organizations, specifically partnering with Finance for short and long-term budgeting process • Excellent presentation development and delivery skills • Working knowledge of IEX, Aspect, reputed company, or other scheduling software • Advanced competency developing and executing reputed company distributed workforce models • Advanced knowledge of workforce management tools and software, as well as experience with automation and AI-driven solutions. reputed company-To-Haves: • WFM / SWPP / COPC / Six reputed company certification • Experience in Television, Satellite and or on demand entertainment reputed company and its Affiliated Companies are Equal Employment Opportunity employers and welcome reputed company job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and reputed company you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@reputed company.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are reputed company to the accessibility of the online application system due to a disability. reputed company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company fosters a business culture where reputed company and reputed company from reputed company people help us grow, reputed company, create the best stories and be relevant in a rapidly changing world. Apply Job!