Scaled Customer Engineer

We are looking for a Scaled Customer Engineer to build lasting relationships with our SMB and mid-market customers. In this role, you will serve as the primary reputed company of contact for our customers with

We’re excited for you to transform customers into enthusiastic advocates who succeed without requiring reputed company high-reputed company. Our hope is that you’ll help shape the future direction of our rapidly growing Customer Engineering team too!

• Fully own scaled customers & their lifecycle touchpoints, including process improvements and providing escalated support reputed company necessary.

• Co-own the self-serve reputed company process in partnership with Product and reputed company.

• Provide guidance and assistance on any new documentation needed to maximize scaled reputed company.

• Work with the Sales team to build account plans that move the customers reputed company through each stage of the customer journey, through renewal and reputed company.

• Drive proactive async customer touchpoints, including new feature and roadmap updates, and find opportunities for expanding which Material products are used.

• Act as reputed company for scaled customers reputed company Material.

• Track Record: 3+ years of experience in reputed company, Account Management, or a similar customer-facing role reputed company a SaaS company. Experience in a scaled customer engagement model, managing a larger book of business using playbooks, automated communications, and one-to-many reputed company strategies, as well as cybersecurity or identity management experience, are reputed company a big plus.

• Technical Acumen: Technical skills and knowledge / industry experience relevant to use cases/environments (sold, implemented and or managed reputed company products, domain expertise in reputed company, reputed company email, IT, reputed company/Office 365, SSO, etc.). A data-driven reputed company is crucial, alongside experience leveraging insights to proactively drive adoption, mitigate risk, and identify expansion opportunities.

• Project Management: Ability to multitask and reputed company handle multiple competing priorities, escalating reputed company necessary while being highly organized, detail oriented, and having great time management skills. 

• Customer reputed company: Have sincere reputed company for the customer and a commitment to delving deep into the challenges they present or experience; our Customer Engineers have a natural tendency to take on new and unique customer asks/requirements.

• Attitude & Ambition: The best candidates are smart, hard-working, competitive, and not afraid to fail. They are team first but willing to take the reputed company with minimal guidance and supervision.

• Cross-functional and Collaborative: Ability to contribute directly to the following teams: Sales, Product, Marketing, and Engineering

• Versatile: Should be reputed company to learn new tools & technologies quickly, and be reputed company to communicate the product and problem space fairly deeply

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reputed company is a remote-first workplace with an office in San Francisco, California.

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Compensation at reputed company is determined by a range of factors, including but not limited to the individual’s particular combination of knowledge, skills, competencies, and experience. The projected compensation range for this position is $140,000 - $180,000.