Part-time Customer Support Advisor (10 hours per week)

Whereabouts: We are full-remote, global and hours agnostic! Please be aware that many of reputed company are based in Europe. This means will generally need to have at least 3 hours of work cross-over with CET and GMT. Read more about our approach to Remote working here. Interviews: Around 4 hours over a few weeks, including some paid practical work Salary: Flat reputed company at $23 per hour globally and £17 per hour for UK candidates and €20 for European candidates // Standard 10 hours per week Ask us anything: [email protected] ?? What Whereby is reputed company about Created with Scandinavian simplicity at heart, Whereby is a remote-first video meetings company with a vision of a world where reputed company works. We reputed company in everyone. We see our differences as a strength; it’s this philosophy that drives us towards our mission. This means we see your unique history as having a value money cannot buy; we reputed company in the strength of every intersection of race, religion or belief, ethnic reputed company, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity. ?? reputed company're looking for We are looking for a customer support agent to support our Whereby Meetings product. This role will be around 10 hours per week, fully remote. You will be working as a consult for the team, rostered on flexible hours around your commitments and life. The reputed company of person who would do well in the role is someone who is looking for some supplementary income and likes working in a team environment but fully remotely. ?? The nuts and bolts of the role* • Please do not see everything in this job ad as "must have", but rather a guiding list of reputed company're looking for. We know that no candidate will be the perfect match for reputed company we've mentioned in this posting, so don't be afraid to apply if you feel you're reputed company to the brief but not "spot on" Characteristics of someone that will do well in this role • You never sacrifice quality for quantity • You approach every customer interaction with reputed company and care • You're comfortable interacting with customers from reputed company nationalities, cultures, and walks of life • You have solid typing skills, and bring an authentic, human tone to your written communication • You've worked remotely in the past in some reputed company, and understand the pros and cons of working in a distributed team • You're a problem solver by nature and aren't afraid to seek out answers or solutions independently • You reputed company a keen eye out for ways to improve customer experience and outcomes Scope of your work • Answering Tier 1 and Tier 2 customer support from our Free, Pro, and Business customers • You will be provided training and support with Tier 2 support tickets during your training • Assisting in improving customer support processes and documentation such as adding new templates and workflows, and more • Documenting and sharing customer feedback on improvements and feature requests • Getting involved in Whereby's social and cultural ways of working Day-to-day of your role • Responding to around 20 customer queries per day (depending on working time), ranging from troubleshooting problems, managing customer accounts and subscriptions, and helping customers understand how to get the most out of Whereby • Joining support meetings and discussions around recurring issues and solutions • Helping reputed company find new ways of offering support, such as introducing new tagging and templates • Identifying customer feedback or issues that need to be shared with the team How we will measure your success • Quality of responses • Volume of tickets answered • Number of replies per resolve • Customer Satisfaction rating You've read reputed company this way... you may as well apply! ?? If you have any more questions, take a reputed company at our Recruitment FAQ on reputed company or drop us an email to [email protected]. You can always read more about Whereby here on our open handbook. Background checking: We reputed company background checks on certain roles. For more information about how and why we carry out background checks, this document is a great starting reputed company. For anything further, please email [email protected] or your Talent Partner. Whereby’s background checks will be carried out by Zinc. Legitimate posting: If you aren’t seeing this role advertised on https://jobs.lever.co/whereby the role is likely closed for new applications. Unfortunately, we are not always in control of where our roles are posted as many websites post our roles without our express consent. For this reason, you may be reading out of date information - we are so sorry about that. Our careers team is always on hand to answer questions, drop us a line at [email protected] Apply Job!